We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,957 reviews.
No comment left by this customer.
29/07/13
The item was broken in transit
29/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
prompt collection, excellent service A1++++++++
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
Quick. Easy. Cheep. Thank You ;)
29/07/13
No comment left by this customer.
29/07/13
Amazing service, did what they said. Picked up in morning on collection day, arrived two days later, trackable on Parcel Monkey's website A+
29/07/13
Great service. Would have been v helpful to have had an idea of am/pm for collection of parcel.
29/07/13
No comment left by this customer.
29/07/13
Didn't like the idea of having to pay insurance on my item to be posted. You should be more than capable of looking after an item without it
29/07/13
Our Response: We are not the courier.
No comment left by this customer.
29/07/13
parcel delivery from uk to china in 3 days. fantastic, will use again.
29/07/13
always easy and straightforward, reasonable prices! Thanks as ever.
29/07/13
No comment left by this customer.
29/07/13
Parcel collected on time and delivered safely at a very competitive price - thank you
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
Nightfreight should include tracking functionality, a little embarrassing asking the receiver for delivery confirmation!!
29/07/13
Our Response: Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
Everything went fine all collected on time and recieved in said time. An estimated collection time would of made it easier.
29/07/13
excellent as expected
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
Esay to book, collected promtley, delivered with no problems. keep the prices low and we will continue to ues Parcel Monkey in future
29/07/13
Thank you very much and we only adjust our prices when the couriers themselves raise our rates.
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
really fast service, as always a high quality reliable service posting to europe. Thanks.
29/07/13
great service easy ordering delivery on time no hasstle will use you again!!!
29/07/13
Fantastic news, Thank you very much.
No comment left by this customer.
29/07/13
its monday now and still waiting for parcel to be delivered, what's more no customer support, they keep putting phone down on you.
29/07/13
Our Response: You are our customer and should contact our dedicated online support team and not the courier if you need to raise an issue.
Parcel wasn't collected on said day and wasn't going to be collected the next until I rang up!!! Refund??
29/07/13
Very pleased as parcel contained a mirror and was received with no damage. Would have liked option to purchase reasonable insurance though.
29/07/13
Excellent price, comms, service etc. but I was wrongly told my payment had failed after leaving the bank's confirmation screen.
29/07/13
would be really helpful if you could give a rough indication of collection time, eg am or pm
29/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
No comment left by this customer.
29/07/13
Great choice of delivery options and price, with a very clear website. Will use again.
29/07/13
Fantastic news, Thank you very much :-)
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