We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
No comment left by this customer.
26/07/13
Fine, thanks
26/07/13
No problems at all. To rate as "very" good I think I'd like to have more idea when pick up and delivery will happen. Timed slots perhaps?
26/07/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
Easy to use and reliable and reasonably priced.
26/07/13
Fantastic news, Thank you very much.
usually great, but this time part of the shipment broken
26/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Next day service arrived after 2 days. Impossible to trace shipment. Impossible to find out info about shipment from confirmation email.
26/07/13
As expected. Item picked up in a timely manner and delivered on schedule :)
26/07/13
I thought I was paying for an overnight service not weekly. Still not delivered a week later. Not satisfied. TERRIBLE.
26/07/13
Excellent ,very quick delivery !!
26/07/13
excellent service highly recommend
26/07/13
Thank you and it's great to see you will be recommending us.
Great price, prompt collection and delivery. First class
26/07/13
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
good as usual :-)
26/07/13
Good service, will use again
26/07/13
Did t turn up to collect parcel, and didn't deliver parcel on the correct day, didn't update info online either
26/07/13
tracking was a bit flaky on Night Freight - didn't seem to work. Overall did the job and good price - will use again for sure !
26/07/13
Our Response: Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
No comment left by this customer.
26/07/13
No comment left by this customer.
26/07/13
The parcel was collected on time but delivery at the other end was slow - 5 working days!
26/07/13
item collected and delivered on time once again
26/07/13
no comment
26/07/13
no one turned up to pick up parcel. Poor poor poor.
26/07/13
no problems at all.
26/07/13
The collection from night freight was 2 days late and I spent 1 hour trying to get hold of them. Not happy!
26/07/13
Our Response: Please contact our dedicated online support team via the "support" section of your account who will gladly look into any issue you may have.
Just superb service from start to finish
26/07/13
Thank you very much :-)
no comment
26/07/13
Perfect as usual.
26/07/13
No attempt has been made to collect item. Keep getting revised collection date. Item still not collected as at 24/7 - over 6 wks later!
26/07/13
Our Response: Please contact our dedicated online support team via the "support" section of your account who will gladly look into this for you.
Service was generally good but courier didn't turn up on the date arranged, I had to ring Citylink to rearrange collection for next day
26/07/13
I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No collection on 19/7. Courier came 21/7 - said box too big for van, will return later. Collected 23/7. Item still not delivered as at 24/7.
26/07/13
Our Response: Nightfreight drive 7.5t vehicles so if the box was too big for the van were your measurements correct?
no comment
26/07/13
no comment
26/07/13
No problems, easy service
26/07/13
slightly slow collection
25/07/13
very good, will recommencement your services and use you again
25/07/13
Thank you and it's great to see you will be recommending us.
no comment
25/07/13
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