We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,937 reviews.
good service, easy website. Didnt receive any updates on text or email letting me know parcel had been collected though.
22/07/13
nice and fast thanks
22/07/13
Our Response: So it should have been 5 stars then!! ;-)
All parts of the service worked well
22/07/13
Very Helpful staff as parcel was heavy. Arrived at destination before I had time to ring them!!!
22/07/13
LOL :-)
No comment left by this customer.
22/07/13
no comment
22/07/13
no comment
22/07/13
Great service, very efficient, can't think of any improvements
22/07/13
came 24 hr late took 3 days to deliver customer was not happy and wont be re-ordering
22/07/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No comment left by this customer.
22/07/13
No comment left by this customer.
22/07/13
all went smoothly thank you.
22/07/13
Really impressed with the service we recieved, can't fault it
22/07/13
item collected on time and delivered the next day as promised,thankyou
22/07/13
Early pick up, fast delivery, 100% satisfaction all around. Will use you again for definite
22/07/13
no comment
22/07/13
no comment
22/07/13
no comment
22/07/13
verz good service indeed, thanks!
22/07/13
Good value for money, Excellent service.
22/07/13
No negative feedback or alternative suggestions. All went well.
22/07/13
frustrating that you have no contact numbers to clear up questions. You used to have an online 'conversation' option. Bad move
22/07/13
Great service thank you.
22/07/13
No comment left by this customer.
22/07/13
User friendly website, parcel delivered on time and fully tracked at excellent value, well done Parcel Monkey
22/07/13
Thank you very much.
Picked up exactly as stated. Would like the option to leave in a safe place for collection so I don't have to wait in.
22/07/13
No comment left by this customer.
22/07/13
Excellent service.
22/07/13
No comment left by this customer.
22/07/13
No comment left by this customer.
22/07/13
No comment left by this customer.
22/07/13
all went well
22/07/13
No problems at all. Couriers very pleasant to deal with...definately do business with you again
22/07/13
My parcel was not collected on the correct day although I paid for the service! Very unhappy
22/07/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
22/07/13
Excellent service and price thank you
22/07/13
Parcel Monkey minkey munkey mankey menkey menkey menkey
22/07/13
The parcel was not collected by 6:30 as promised. I phoned the courier who told me that they had not recieved the instruction until 4:30
22/07/13
Our Response: Nightfreight are working on their tracking technology to clear issues like this up and the improvements will hopefully be available in late summer. However we are very sorry for the delay in collection.
great, thanks so much
22/07/13
infact i am short of words and all i know is that parcel monkey is the best
22/07/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
