We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
Quick and easy to book and very good prices ,,,,Thankyou
11/08/13
Quoted prices up front are not informative enough, right at the end of the whole process insurance and vat are added
11/08/13
Our Response: The price including VAT is displayed beneath the non VAT price.
No comment left by this customer.
11/08/13
great service. quick and easy.
11/08/13
I am really thankful to the services, it was really quick and easy
11/08/13
No comment left by this customer.
11/08/13
Collection as promised, efficient service.
11/08/13
Good smooth service
11/08/13
no comment
11/08/13
no comment
10/08/13
Very quick delivery to Spain would use again
10/08/13
Fantastic news, Thank you very much :-)
Very fast efficient service, and driver that collected parcel was particularly helpful.
10/08/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
low prices, good & quick services, great !
10/08/13
Driver punctual polite friendly and very efficient
10/08/13
GREAT
10/08/13
no comment
10/08/13
no comment
10/08/13
Very good price, uk to America in 4 days, regular updates online! Great service!
10/08/13
perfect, as usual, thanks!!!!!
10/08/13
no comment
10/08/13
Excellent service
10/08/13
v good
10/08/13
no comment
10/08/13
no comment
10/08/13
Maybe if you drop off the parcel at the depot it should ,be cheaper than having it picked up and then delivered .
10/08/13
We agree but City Link don't discount us for this service so we can't either I'm afraid.
Excellent service will use again
10/08/13
First class
10/08/13
All good, as I was the receiving party doing the booking, I wasn't sure if collection party was given an expected collection time. Thanks
10/08/13
Good value for money
10/08/13
excellent spot on thanks
10/08/13
the transport was brilliant but I'd have liked to know the time of the collection. There was no possibility to contact the postman.
10/08/13
Excellent service keeping it cheap and cheerful
10/08/13
Brilliant Service. Many Thanks. Alan.
10/08/13
Cheers Alan :-)
Very easy transaction
10/08/13
everythimg was ok,speedy and excellent, just on time, thanks
10/08/13
no comment
10/08/13
Parcel Monkey is brilliant but for the fifth time out of 12 collections City Link has not shown up to collect,will never use them again !!
10/08/13
no comment
10/08/13
AS USUAL NO PROBLEMS
10/08/13
Courier were absolutely awful, they lied about contacting us, were completely unreliable and made no effort with their customer service
10/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
