We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,957 reviews.
Very good, prompt arrival time on collection of the parcel. Be happy to use again.
31/07/13
no comment
31/07/13
no comment
31/07/13
no comment
31/07/13
Cheapest courier services I've found,local drop very convenient,easy website to use
31/07/13
Very dissapointed in the service, will not be usung again
31/07/13
No comment left by this customer.
31/07/13
I filled in the information on Thursday, collection Friday and it said on the paperwork delivered in 24hrs!!! The parcil got there monday!
31/07/13
DX service was slow, and advice on delivery was contradictory. Not an improvement on usual top service.
31/07/13
awesome fast ordering process, would have liked to know a pick-up time slot so I would not have to stay in the flat the whole day!
31/07/13
the parcel was attempted to be delivered and supposedly a card had been left? no card was and the customer does not know who to contact
31/07/13
No comment left by this customer.
31/07/13
You turned up a day late and broke my parcel
31/07/13
Service was great
31/07/13
Good service, thanks
31/07/13
no tracking available for recipient - this service would be invaluable
31/07/13
I am not very happy with the services. The receiver had to pay some charges,which i was not aware. You could have informed me about this.
31/07/13
Our Response: The receiver would have been charged customs duty which is beyond our control and is raised by local customs based on the item in question.
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
great service at a good price
31/07/13
Thank you very much :-)
great will use you again thanks
31/07/13
No comment left by this customer.
31/07/13
Waited in all day for a collection, turned up next day with no idea about missed collection.
31/07/13
Good service and helpful with the delivery.
31/07/13
No comment left by this customer.
31/07/13
Citylink is my preferred courier... very professional, friendly & punctual.
31/07/13
Delivery and collection on time, thank you.
31/07/13
VERY POOR!! YOU DIDN'T EVEN BOTHER TO COLLECT THE PARCEL. THIS HAS HAPPENED BEFORE. NOT GOOD ENOUGH. WILL FIND NEW COURIER COMPANY.
31/07/13
Our Response: The item in question shows both collected and delivered??
still waiting to be collected
31/07/13
Our Response: The item shows 6/07/13 09:05 These goods have been successfully delivered.
Excellent service. I can't see any way of improving it.
31/07/13
No comment left by this customer.
31/07/13
Very good, nice and simple :)
31/07/13
No comment left by this customer.
31/07/13
much better than your rivals
31/07/13
Thank you very much :-)
The service and ease of use provided by Parcel Monkey and City Link was outstanding. Only gripe is the price could be a little cheaper.
31/07/13
no comment
31/07/13
I have heard from customer and everything arrived in good time and intact.
31/07/13
no comment
31/07/13
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