We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,634 reviews.
no comment
07/08/13
transaction was simple and straightforward. quick collection. very happy. thanks
07/08/13
I always use city link via parcel monkey never had any issues
07/08/13
no comment
07/08/13
Very good - I will use Parcel Monkey again
07/08/13
Smooth and easy process, thanks
07/08/13
no comment
07/08/13
i found out after I had paid that there was a cheaper option for the same delivery which annoyed me a bit (it was only a couple £s)
07/08/13
A nice transaction as always.
07/08/13
Very good easy transaction due to parcelmonkey
07/08/13
no comment
07/08/13
Excellent, would recomend to anyone
07/08/13
Thank you and it's great to see you will be recommending us.
Enjoyable
07/08/13
no comment
07/08/13
To improve the service you should try picking up the day you say your going to..
07/08/13
A confirmation e-mail of delivery would have been appreciated.
07/08/13
Our Response: We have online tracking for that.
no comment
07/08/13
no comment
07/08/13
Nice website easy to use and fill in details. Courier was great, delivery as expected, no probs
07/08/13
Our Response: So it should have been 5 stars then!! ;-)
no comment
07/08/13
No problems
07/08/13
no comment
07/08/13
no comment
07/08/13
Your driver actually used the information on the label when he couldn't find the address and contacted the recipient, a job extremely well d
07/08/13
Fantastic news, Thank you very much :-)
Spot on - thanks
07/08/13
EASY TO USE, COMPETATIVE PRICING
07/08/13
Your process was so easy ( I sent a parcel to America ) it didn't feel right, and you were really cheap, highly recommend
07/08/13
Thank you for making your first booking with us and please come back soon :-)
didnt even had phone call for collection. just says miss collection. never again
07/08/13
No comment left by this customer.
07/08/13
delivered in 3 working days,easy to track the parcel-progress updated regulary,collection time not specifed, please at least do a.m. or p.m
07/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Great Service as always!!
07/08/13
no comment
07/08/13
Fast!
07/08/13
Parcel wasn't picked up when it was supposed to be picked up, no number to call on your website. Poor service
07/08/13
Our Response: We have a dedicated online support team who look into all issues raised by our customers.
no comment
07/08/13
good service, good price, would use again
07/08/13
no comment
06/08/13
no comment
06/08/13
cost effective and efficient. However we wanted to take to depot. tried website 3 times then gave up and used collection service. recommend.
06/08/13
The service you were trying does have a drop off option so I can't understand why you found this to be the case.
The collection and delivery went without a hitch. Thank you, Arthur.
06/08/13
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