We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,957 reviews.
really excellent as expected ,
31/07/13
We had to insure the full value of a keyboard we sent, but as it was a keyboard, we had no insurance anyway as it was not covered!
31/07/13
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
Phone instructions to leave parcel next door were twice not followed etc so parcel not delivered on time for charity event. Wont use again.
31/07/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
31/07/13
Everything easily done, emailed with details and collected on time. overall a good easy transaction/service
31/07/13
Absolutely brilliant. Thank you.
31/07/13
I expected and paid for same day delivery but received next day AM. I think this should have been communicated at payment. Otherwise OK.
31/07/13
Our Response: That's very strange for this service and if you contact our dedicated online support team via your account they will look into this for you.
Item collected and delivered exactly as advised. Completely satisfied with the service although pricey.
31/07/13
Tracking said driver tried to deliver on Friday 26 and left note. This was incorrect. I queried this with City LInk. Delivered Monday.
31/07/13
Fantastic Service, again.
31/07/13
if only you printed labels as well, otherwise perfect service
31/07/13
Very good as usual
31/07/13
perfect
31/07/13
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
No comment left by this customer.
31/07/13
The driver was lovely but the goods arrived broken in transit although well wrapped. It didnt arrive when expected.
31/07/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Good service and easy to use
31/07/13
surpassed expectations, many thanks
31/07/13
Fantastic news, Thank you very much :-)
Service was great, the only thing that would help is if I had an eta for the collection courier
31/07/13
No comment left by this customer.
31/07/13
First time using Parcel Monkey and the cost was very good, and the service was very good. Would use again.
31/07/13
Thank you for making your first booking with us and please come back soon :-)
Easy to track and enough information with good service Thanks
31/07/13
Thank you very much :-)
Fantastic value - much cheaper than other services. Would definitely use Parcelmonkey again.
31/07/13
Fantastic news!!
The courier didn't turn up to collect, had to reschedule, Courier wouldn't deal with me, you do not have a phone number
31/07/13
Our Response: You are our customer and should contact our dedicated online support team via your account and not the courier if you need to raise an issue.
no comment
31/07/13
I was disappointed to see so many of your customer reviews to be less than complimentary. You did a good job for me, so well done.
31/07/13
Thank you and it's the nature of the business we are in. We are not the courier but if they fail then we get the bad review. Your account is with us so we accept we have to deal with your issue but we can't control the actions of individual courier drivers for example that may do things that upset our customers.
no comment
31/07/13
no comment
31/07/13
no comment
31/07/13
Happy customer!
31/07/13
Thanks
31/07/13
Very happy with service.
31/07/13
no comment
31/07/13
no comment
31/07/13
I told you twice that the post code on a second parcel was wrong but ignored me .You also took ages to pick up the phone & did not phone me
31/07/13
Our Response: You need to contact us via our online CRM system and not phone the courier company directly.
no comment
31/07/13
Collection didn't happen on the right day. No explanation. Nightfreight don't provide tracking. No idea if the parcel has been delivered.
31/07/13
Our Response: Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
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