We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
Excellant service
19/08/13
Fast delivery at a good price, nice when it goes right!!
19/08/13
no comment
19/08/13
Time after time I have requested collection on a specific day with Courier, only to be let down time after time again!
19/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
great thanks
19/08/13
It did what you said, thank you
19/08/13
always expect excellence ,always receive excellence as standard ,highest praise for your friendly staff
19/08/13
No comment left by this customer.
19/08/13
Excellent ... Thank you
19/08/13
no comment
19/08/13
Great fast professional
19/08/13
when you log on why not put the user on the home page, otherwise well considered and designed and labels & prices etc perfect & competitive.
19/08/13
Thank you very much and we will take a look at your suggestion.
Very quick service
19/08/13
Thank you.. I'm very pleased with your service. I will pass on your site to people and recomend they use Parcel Monkey
19/08/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
Booked, you picked up, you delivered. Job Done!
19/08/13
great service
19/08/13
no comment
19/08/13
the parcel was smashed up on arrival and the courier don't want to know - how can we claim back using the insurance we took out??
19/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
19/08/13
the receiver very unhappy as just left on the doorstep no signature. i have email u waiting a responce. thank u
19/08/13
Our Response: The tracking details show Signed for by 'D BAKER' at 09:38 on Wednesday 14th August.
Very gd service ty
19/08/13
great, quick & easy service.
19/08/13
Flawless
19/08/13
No comment left by this customer.
19/08/13
praises to City Link
19/08/13
Ring the doorbell
19/08/13
So easy to order and one of the cheapest and most reliable sites I have used. Great for Large and Heavy Parcels with full tracking.
19/08/13
That's fantastic news, Thank you very much :-)
Very good service thank you
19/08/13
no problems at all, excellant prompt service.
19/08/13
No comment left by this customer.
19/08/13
Excellent service so pleased and so quick. Thanks
19/08/13
No comment left by this customer.
19/08/13
Always reliable, always keeps us informed, we just need to know whats going on, even if its bad news
19/08/13
The delivery was fine and I would be happy to reccommend the service to anyone thanks
19/08/13
Thank you and it's great to see you will be recommending us.
Excellent service, great website easy to use, courier service at it best
19/08/13
The Heathrow receiving depot seemed bemused at me dropping the parcel off, otherwise very pleased with the service/price/ease of use. Thanks
19/08/13
I am sorry to read that but it's great to see all went well.
I searched online for best deals and Parcel Monkey beat cheapest option by HALF, item was picked up and delivered on time. recommended
19/08/13
That's fantastic news, Thank you very much :-)
No comment left by this customer.
19/08/13
It would be hard to improve your service, after all there is no monkeying around within your company !!
19/08/13
;-)
First time I've used parcel monkey, but it all seemed easy and I checked my account to see the status of my delivery. Will use again.
19/08/13
Thank you for making your first booking with us and please come back soon :-)
