We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,962 reviews.
Great service, quick delivery to France. Thank you
01/08/13
speedy collection and delivery would highly recommend thanks!
01/08/13
back to how it should be after a couple of failures by City link lately
01/08/13
very good and fast srvice, thank you ...
01/08/13
Great
01/08/13
Excellent service as per usual from parcel monkey
01/08/13
no comment
01/08/13
no comment
01/08/13
Excellent service, thank you very much
01/08/13
no comment
01/08/13
no comment
01/08/13
no comment
01/08/13
no comment
01/08/13
The parcel took a day longer than i expected to arrive at its destination ,but was collected on time, was fragile and delivered safely.
01/08/13
said for next day delivery arrived two days late
01/08/13
no comment
01/08/13
no comment
01/08/13
parcel was collected 2 days late
01/08/13
I need more than 145 characters , driver went to wrong address
01/08/13
no comment
01/08/13
first time of using - easy and efficient service - very pleased thanks
01/08/13
no comment
01/08/13
a1 service, very happy with timescale, will recommend to others, thanks again
01/08/13
Why not add a system on the website that tells the customer an idea of pickup/delivery (as the route plan is known) rather than saying 8to6?
01/08/13
Have used other slightly cheaper 3-5 day couriers items arriving damaged, your City-link next day always arrive on time & intact
01/08/13
Very impressed and pleased with the price.thankyou
01/08/13
no comment
01/08/13
order was placed last Thursday for Friday collection. collection did not take place until Tuesday after 3 calls to Nightfreight
01/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
The parcel arrived a day later, but apart from that it was all right. I did enjoy the label printing service.
01/08/13
you are not the cheapest but your website is easier to use thats why I come back
01/08/13
Our Response: Thank you very much.
I have read some bad feedback but my parcel was collected as scheduled and no complaints from the recipient. I will use again.
01/08/13
Thank you for making your first booking with us and please come back soon :-)
I have had several parcels not delivered on the scheduled date and 1 parcel go missing. Please can i have a direct email address to explain
01/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team via your account who will look into this further for you.
parcel was not collected and only found out by chasing it up myself. I think you should email/phone customers. very disappointed!!!!!!!!!!!
01/08/13
no comment
01/08/13
no comment
01/08/13
it did state next day delivery but it took 4 days
01/08/13
Was 3 hours late collecting parcel
01/08/13
no comment
01/08/13
no comment
01/08/13
no comment
01/08/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
