We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,634 reviews.
very efficient service
08/08/13
the package was delivered 2 hours later then i was told.i called the number that rang to confirm they couldnt find any record at start.
08/08/13
No comment left by this customer.
08/08/13
No comment left by this customer.
08/08/13
would not use any other service. parcel monkey leaves others standing.
08/08/13
Thank you very much for those kind words :-)
No comment left by this customer.
08/08/13
Took a day longer than expected, but arrived safely.
08/08/13
No comment left by this customer.
08/08/13
we used city link again and once again drive extremely nice and friendly will definately use again.
08/08/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
excellent service, quick and hassle free.
08/08/13
Two different prices quoted for the same destination fews hours apart.
08/08/13
Our Response: On the day you booked to Italy we raised our prices by a few pence to cover a fuel surcharge change. Sorry you had to pay a tiny bit more.
no comment
08/08/13
Booked for next day delivery but took 3 days to get there again.
08/08/13
waited in all day Friday, 4 o'clock got email to say I had missed collection! Nobody had called at door,came back Monday.
08/08/13
no comment
08/08/13
Very easy process, quick to obtain a quote and book, will Definately be using parcel monkey again!
08/08/13
Fantastic news, Thank you very much :-)
no comment
08/08/13
no comment
08/08/13
first time arranging a courier, picked this one to carry heavier packages, completely painless, thank you
08/08/13
no comment
08/08/13
Collection was ace, but updates during delivery were non-existent and then apparently it was delivered at midnight.
08/08/13
no comment
08/08/13
Fab service as always!
08/08/13
excellent service, i am going to recomand my family and friends.thx bi
08/08/13
Cheers :-)
Happy with the service.
08/08/13
I left a note saying bell was being silly and added my phone number. had to ring u to ask the grumpy man to come back and do his job....
08/08/13
Our Response: On behalf of the individual courier driver concerned please accept our apologies for his mistake.
No improvement needed. It was a reasonable price and a very speedy service. Many thanks.
08/08/13
no comment
08/08/13
Fast and efficient service, will use again!
08/08/13
parcel is struck in for two weeks and i am not even informed unacceptable kindly sort it out
08/08/13
Our Response: Collection was on July 9th and according to the tracking, 15th July 2013 @ 14:10 Delivered & Signed For
Arrived safely and very quickly
08/08/13
no comment
08/08/13
no comment
08/08/13
no comment
08/08/13
I tried to buy express24. After ordering the price was reduced and moved to express48 without telling me of the slower delivery
08/08/13
stop using night freight col due monday finally taken wed at 5pm not happy
08/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No comment left by this customer.
08/08/13
Excellent.
08/08/13
Thank you very much :-)
More infomation required about collection time (no timeframe given) - had to take a day off work but parcel collected at 11am.
08/08/13
PERFECT, THANK YOU! I WILL USE IT OFTEN NOW I KNOW!
08/08/13
Fantastic news!!
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