We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
No comment left by this customer.
05/08/13
when filling in delivery details it say that some items are incorrect when it is not the case. Other than that good service
05/08/13
No comment left by this customer.
05/08/13
Delivery as stated
05/08/13
parcel arrived later than expected and web tracking details weren't updated so had to phone up
05/08/13
Our Response: You are our customer and should contact our dedicated online support team and not the courier if you need to raise a claim.
No comment left by this customer.
05/08/13
fantastic service
05/08/13
Faultless. Amazing service from start to finish! Will be using you againi
05/08/13
Brilliant!!
What a great service and for a great price thanks once again we will be using you again very shortly for other parcels regards louise
05/08/13
Cheers Louise :-)
Booked on-line, parcels picked up next day and delivered within 24hours.... everyone happy, simple as that :)
05/08/13
Did not keep me updated when parcel was held in customs. Only found out as consignee complained. No help when I tried to resolve matter.
05/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Nothing to complain about at all !
05/08/13
top service I was amazed when your delivery man rang me to say he had delivered the parcel.
05/08/13
Fantastic news, Thank you very much.
No comment left by this customer.
05/08/13
all fine no problems would use agian without doubt
05/08/13
It would be helpful to have a time for picking up a package, either am or pm would suffice.
05/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Great service. Would definitely use again.
05/08/13
No comment left by this customer.
05/08/13
collected and delivered as they said they would. no problems this time :)
05/08/13
I have been very impressed with Parcel Monkey, it is easy to use, the couriers are ery good, and collection and delivery are very efficient
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
Your service was good, but now my daughter is being asked in Kenya to pay £80 to pick it up! How is this right?
05/08/13
That charge relates to customs import duty and is not something we can control.
No problems great thanks
05/08/13
No comment left by this customer.
05/08/13
Excellent service!
05/08/13
AS ALWAYS GREAT SERVICE
05/08/13
Neightfreight still haven't collected my parcel!!
05/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
05/08/13
The amplifier got damaged so I had to refund the eBay buyer.
05/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Excellent smooth transition. Dropped parcel off to nice helpful staff and was delivered on time very pleased thank you
05/08/13
Fantastic news, Thank you very much :-)
Will continue to use you thanks again
05/08/13
Amazingly fast, great service and not very expensive! Thank you all!
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
please with the smooth transaction.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
Great price, great service :)
05/08/13
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