We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,962 reviews.
no comment
02/08/13
no comment
02/08/13
Picked up when expected and delivered as promised.
02/08/13
Parcel was not collected on date arranged, and no correspondence with me
02/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
very good service ! THANKS
02/08/13
no comment
02/08/13
You are ok by me
02/08/13
Easy to use
02/08/13
The parcel is two days overdue. I have had no contact, so I do not know what is happening.
02/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
no comment
02/08/13
Excellent service - package to China in 3 days {tracked) at the lowest price available.
02/08/13
It's great to see you are so pleased with our own International service :-)
Excellent service
02/08/13
You did not pick up the parcel
02/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Rest assured we will speak with them.
An approximate collection time for parcels would be great.
02/08/13
Shipment status said "Your item should now have been collected and will be delivered the next working day" but it took 2 days!
02/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this.
no comment
02/08/13
Very well, fast and professional delivery.
02/08/13
Good service could not fault
02/08/13
no comment
02/08/13
competitive pricing. limited tracking. good overall balance of cost v service
02/08/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
Parcel monkey was first class with excellent delivery
02/08/13
your service has improved greatly. i stopped using you due to non collection for next day deliveries, but this time i had no complaints .
02/08/13
Fantastic news and welcome back :-)
no comment
02/08/13
No comment left by this customer.
02/08/13
No comment left by this customer.
02/08/13
Carrier did not collect on the day you said they were going to. Will go direct in future to get real collection time
02/08/13
Our Response: If you are able to book direct the same would have happened. Please accept our apologies for this and rest assured we will speak with the courier company concerned.
Wonderful service with an easy collection. Delivery was very quick to the USA and took only three days to arrive for an excellent price :)
02/08/13
Fantastic news, Thank you very much :-)
Amazing delivery speed!
02/08/13
Courier should estimate what they will pick the parcel, morning or evening. Instead the say anytime and they don't deliver next day.
02/08/13
Our Response: They do deliver next day in over 97% of cases. We agree regarding an ETA but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
I sent parcel to Egypt 26 July ,till now they didn't recived
02/08/13
collection was done very well (on time).... collection staff is friendly.....
02/08/13
good again
02/08/13
A trouble-free and excellent service throughout, thanks!
01/08/13
very good
01/08/13
Don't put so much emphasis on citylink. They are rubbish. Parcel force we mich better.
01/08/13
no comment
01/08/13
AM or PM would be great, had to wait in all day, but 1st. class service.
01/08/13
no comment
01/08/13
I have a parcel still sitting in my office that should be with my customer. Amateur hour.
01/08/13
Excellent service, on time pick up and delivery as stated at a reasonable price. Thank you again
01/08/13
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