We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
No problems
07/08/13
no comment
07/08/13
no comment
07/08/13
Your driver actually used the information on the label when he couldn't find the address and contacted the recipient, a job extremely well d
07/08/13
Fantastic news, Thank you very much :-)
Spot on - thanks
07/08/13
EASY TO USE, COMPETATIVE PRICING
07/08/13
Your process was so easy ( I sent a parcel to America ) it didn't feel right, and you were really cheap, highly recommend
07/08/13
Thank you for making your first booking with us and please come back soon :-)
didnt even had phone call for collection. just says miss collection. never again
07/08/13
No comment left by this customer.
07/08/13
delivered in 3 working days,easy to track the parcel-progress updated regulary,collection time not specifed, please at least do a.m. or p.m
07/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Great Service as always!!
07/08/13
no comment
07/08/13
Fast!
07/08/13
Parcel wasn't picked up when it was supposed to be picked up, no number to call on your website. Poor service
07/08/13
Our Response: We have a dedicated online support team who look into all issues raised by our customers.
no comment
07/08/13
good service, good price, would use again
07/08/13
no comment
06/08/13
no comment
06/08/13
cost effective and efficient. However we wanted to take to depot. tried website 3 times then gave up and used collection service. recommend.
06/08/13
The service you were trying does have a drop off option so I can't understand why you found this to be the case.
The collection and delivery went without a hitch. Thank you, Arthur.
06/08/13
Efficient and reliable service, thank you!
06/08/13
Worked well as is.
06/08/13
Recently items which I have sent next day have taken 2 days or more to be delivered, leading to some disappointed recipients.
06/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
good price, good service
06/08/13
no comment
06/08/13
no comment
06/08/13
excellent service, kept up to date with transaction, will use again
06/08/13
Fantastic news, Thank you very much :-)
The parcel was not collected.
06/08/13
Will continue to use with these prices and service
06/08/13
Brilliant!!
very impressed with your picking up driver.
06/08/13
Good but not knowing the time of collection is a bit of an issue
06/08/13
good service, well done!
06/08/13
The courier did not pick up parcel on the right day - we had to re-arrange collection.
06/08/13
super quick!
06/08/13
no comment
06/08/13
Great service tyvm
06/08/13
great as always
06/08/13
Easy to use and would recommend to family and friends
06/08/13
Easy to book, picked up my parcel as arranged, great service
06/08/13
No need, diddvery very well. Well done
06/08/13
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