We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,962 reviews.
waited in all day for Courier to arrive, but didn't arrive until the following morning. couldn't offer a reason...not good enough
05/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
05/08/13
Very good serice
05/08/13
need to be integrated with ebay. also increase choice of carriers.
05/08/13
We have just launched some new options with ParcelForce and have improvements to come with another domestic carrier we currently work with along with a new drop off / collection service that should be ready for the early stages of peak.
No comment left by this customer.
05/08/13
Happy with pickup, ease of arranging parcel delivery - working well
05/08/13
No comment left by this customer.
05/08/13
Our parcel arrived a day after the quoted date. The on-line track dates were out of sync.& under "delivered" it said NV with no explanation.
05/08/13
Overall great and woould use again. Only issue was getting the Tracker details - and I never got second response from your Customer Service
05/08/13
Tracking is available via the green globe next to the order when viewed from your account.
Fast friendly service
05/08/13
No comment left by this customer.
05/08/13
Courier didn't arrive for 3dys. I resubmited order for re-collection. New label was courer ref 000000, so I had to use old label. Confusing.
05/08/13
No comment left by this customer.
05/08/13
Very impressed. Efficient and keenly priced service.
05/08/13
Thank you very much :-)
A time slot for pick up....
05/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
So easy to deal with, gives me one less thing to worry about!
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
Good service, will use again. Thanks
05/08/13
No comment left by this customer.
05/08/13
I've always had great service with Parcel Monkey in the 2 years I have used them
05/08/13
Fantastic news and thank you for your long term business.
No comment left by this customer.
05/08/13
Failed to collect on stated date, so failed to delivery on required date, therefore 4 retries for delivery.
05/08/13
No comment left by this customer.
05/08/13
The parcel was broken when it got there, and the vendor is seeking compensation from me as a result
05/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
parcel collected and delivered as arranged, we cannot ask for anything more.
05/08/13
Excellent service, good value, very reliable, highly recommended
05/08/13
Thank you and it's great to see you will be recommending us.
Great as always!
05/08/13
Great service and price
05/08/13
arrived on time and safely
05/08/13
excellent service, nothing to add
05/08/13
No comment left by this customer.
05/08/13
Super easy to use and delivered at the speed it was promised. Very happy about the whole experience from ordering online to delivery :-)
05/08/13
That's fantastic news, Thank you very much :-)
Flexible, helpful and easy to use. Thanks.
05/08/13
Everything was very easy and made a difficult collection possible, thanks.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
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