We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,635 reviews.
Great service liked that you provide the label as this parcel was being collected for me from the seller.
12/08/13
Excellent service but the parcel was shown as received at depot for delivery two hours after it had been delivered. Software?
12/08/13
Yes I think you are correct.
Great service
12/08/13
no comment
12/08/13
An email to confirm my item was delivered would have been great!
12/08/13
Our Response: This information is available via the tracking link next to the order in question.
no comment
12/08/13
booking quick easy to use site and print label good range of prices
12/08/13
Very pleased with the service and tracking, it would be even better if we could choose time bands for collection
12/08/13
no comment
12/08/13
Dear PM, reason why I didn't rate your service as good or very good is that I couldn't pay with my english visa debit while being in Holland
12/08/13
Our Response: No that is correct and is part of our fight against International credit card fraud. Sorry this caused you a problem as a genuine customer.
Easy to set up an account. Good delivery process. Polite driver. Good!
12/08/13
Thank you very much :-)
Good service thank you
12/08/13
I am very happy with your service, although shipment was damaged and then lost, your resolution was without fault, A+
12/08/13
have tried to email you regarding complaint but never get a reply ever
12/08/13
Our Response: The last message we have from you on our CRM system was sent over 2 months ago.
Fantastic service very happy thank you
12/08/13
Fantastic news, Thank you very much :-)
no comment
12/08/13
no comment
12/08/13
quick & reliable
12/08/13
Very good, same day collection would be good if we book it before a certain time.
12/08/13
Good service and elivered on time. No problems. Would use again and will recommend to others.
12/08/13
Thank you and it's great to see you will be recommending us.
Very good
12/08/13
No comment left by this customer.
12/08/13
Collected and delivered on time and all in one piece :-)
12/08/13
Service was excellent. I'd never sent a parcel outside the UK before, but you got it all the way to Colombia for half the price of others
12/08/13
It's great to see you are so pleased with our own International service :-)
very happy, reasonable price & prompt collection & delivery
12/08/13
It was simple to use. I provided the details, the package was picked up & delivered without any problems. It was cheaper than going direct.
12/08/13
No comment left by this customer.
12/08/13
Quick & efficient
12/08/13
Very impressive service, the driver was courteous and helpfull with the collection,my only comment would be that the collection was llenghty
12/08/13
Thank you very much :-)
No comment left by this customer.
12/08/13
No comment left by this customer.
12/08/13
Great company, which carries windsurfing board safely and cheaply.
12/08/13
Hi there, the parcel arrived with some of the contents badly damaged. Could tell how I go about claiming against the couriers? Thanks
12/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
12/08/13
always 1st class
12/08/13
Excellent serwices.Parcels collected and delivered on time.
12/08/13
no comment
12/08/13
I found the service extremely good and very efficient and I would recommend anyone to use them.
11/08/13
Thank you and it's great to see you will be recommending us.
You delivered as advertised. Improve ? Please communicate full tracking no. and e-mail a track weblink for purchaser to send to recipient
11/08/13
the parcel still hasn't been collected.Assured twice there would be communication for collection - none.Very disappointed.Won't use again.
11/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
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