We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
+Delivery was quick and problem free. Will certainly get collection and delivery quotes from Parcel Monkey again.
23/08/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
23/08/13
No comment left by this customer.
23/08/13
No comment left by this customer.
23/08/13
We booked the pick up and waited from 8-6pm. and heard nothing! We are currently makinga complaint and awaiting a refund as we had to use RM
23/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Everything went very smooth. Very satisfied!
23/08/13
quick, friendly, reliable service. thanks.
23/08/13
Very upset. Item arrived broken in half! It takes very heavy handling to break an agate. Please contact me
23/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
23/08/13
You didn't collect, again had to drop the parcel at the depot myself
23/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
23/08/13
parcel not yet collected on time
23/08/13
Excellent,fast and efficient to Italy . Got there faster than a fast thing....full marks.
23/08/13
No comment left by this customer.
23/08/13
No comment left by this customer.
23/08/13
Very happy with the service. Thanks
23/08/13
If you are very happy then we are very happy too :-)
No comment left by this customer.
23/08/13
I normally use Parcel2go as they accept Paypal which you don't.
23/08/13
We do for some of the services we offer.
No comment left by this customer.
23/08/13
Smple to use quoting system, fast ,cheap and reliable,
23/08/13
good services only next day is not efficient enough,and definitely call center required, it is very difficulte to quck fix problem via email
23/08/13
I was very impressed - would definitely recommend and would use this service again
23/08/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
23/08/13
no comment
23/08/13
showing pricing by weight brackets woudl be helpful, e.g. up to 5kg, 5-10 kg, 10-15 kg etc
23/08/13
no comment
23/08/13
Excellent service brilliant ,picked up item on day given,and delivered promptly.would highly recommend .I always use parcel Monkey .Try them
23/08/13
Thank you and it's great to see you will be recommending us.
fine as usual :-)
23/08/13
no comment
23/08/13
Brilliant though would say advertised price guide was not reflected but still good!
23/08/13
First time I had used parcel monkey, and I will use you again very impressed, parcel collected and dispatched quickly
23/08/13
Thank you for making your first booking with us and please come back soon :-)
everything worked just fine
23/08/13
What a fantastic service! Prompt, efficient and exactly as described. I was so impressed with this service and would highly recommend you!
23/08/13
Thank you very much :-)
no comment
23/08/13
when you use parcel force your service is perfect.
23/08/13
no support when things go wrong - which they have. No reply to emails, no phone number. shan't be using you again
23/08/13
no comment
23/08/13
no comment
23/08/13
Item not deliverd to date following collection on 16th August
22/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Great service as always
22/08/13
Thank you very much :-)
