We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,966 reviews.
No comment left by this customer.
06/08/13
Great!
06/08/13
Good
06/08/13
thanks
06/08/13
No comment left by this customer.
06/08/13
Very good service Excellent Thanks
06/08/13
Need to know at least a 1-2 hour time slot for collection. Wasted a whole day stuck in the house as collection wasn't till 5pm
06/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Order picked up by lunch and delivered by breakfast next day, couldn't ask for better.
06/08/13
Brilliant service
06/08/13
Parcel was not collected 2 days in a row - ended up having to drop it at the parcel depo ourselves.
06/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
no comment
06/08/13
i purchased an item from ebay and arranged the collection through parcel monkey and the seller has waited in all day and no collection.
06/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
only joling dun ok
06/08/13
Parcel has mysteriously vanished worth over £600 Courier collected and has not been delivered I am in the proceedings of legal advice
06/08/13
Our Response: The goods have not vanished as tracking from City Link shows: 06/08/13 15:18 These goods are in our network.
The best possible service the courier was helpful and parcel arrived in one piece what more can you do thank you
06/08/13
Thank you very much :-)
The service was much more economical than I have expected... I will use it again!!
06/08/13
Fantastic news!!
Great service all round!
06/08/13
no comment
06/08/13
To be able to communicate with parcelmonkey staff by phone would be an excellent improvement for the customer.
06/08/13
But a very costly one which 98% of our customers don't need as their items are collected and delivered without issue.
no comment
06/08/13
Love the service, good price and all perfect used and will use again
06/08/13
no comment
06/08/13
no comment
05/08/13
The service was good and reliable, I am pleased with the delivery time. Would recommend for family and friends
05/08/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
No comment left by this customer.
05/08/13
Pretty easy. But in fact I remember now I was very disappointed that the quote didn't include VAT. Also a time of collection would be good.
05/08/13
The price including VAT is displayed beneath the non VAT price.
No comment left by this customer.
05/08/13
Another day wasted 50% of the time you do not pick up.
05/08/13
Our Response: Tracking shows no problems with this order???
1st class service,always collected on date, parcels always delivered on time, best service around, 2nd year as a customer very happy
05/08/13
Thank you for your long term business :-)
No comment left by this customer.
05/08/13
when filling in delivery details it say that some items are incorrect when it is not the case. Other than that good service
05/08/13
No comment left by this customer.
05/08/13
Delivery as stated
05/08/13
parcel arrived later than expected and web tracking details weren't updated so had to phone up
05/08/13
Our Response: You are our customer and should contact our dedicated online support team and not the courier if you need to raise a claim.
No comment left by this customer.
05/08/13
fantastic service
05/08/13
Faultless. Amazing service from start to finish! Will be using you againi
05/08/13
Brilliant!!
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
