We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,969 reviews.
No comment left by this customer.
15/08/13
The website ordering & collection were good, but it took 3 days to deliver what was supposed to be next day (not including weekend)?
15/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for the delay in delivery.
No comment left by this customer.
15/08/13
You need to improve your "instant quote" for pallets. I think it defaults to parcel even if you select pallet.
15/08/13
Our Response: If you enter the correct weight / dimensions then it will quote accordingly.
No comment left by this customer.
15/08/13
No comment left by this customer.
15/08/13
Great service, highly recommended
15/08/13
Thank you and it's great to see you will be recommending us.
Shipping has never been so easy and conveinient.
15/08/13
Very easy to use, can be done from comfort of own home, no queuing at depots, just drop and go
15/08/13
It's great to see you are so pleased :-)
Nice intuitive warehouse. Excellent service. Would be useful to be able to book a pickup a few days in advance.
15/08/13
it was a wonderful expierrience dealin with u guys. thanks
15/08/13
And a big thank you for booking with us :-)
All was OK, just took a little longer to deliver, that expected.
15/08/13
label was corrupted, can't get in touch to correct this.
15/08/13
Our Response: The label looks fine. If you have an issue we can be contacted via the "support" section of your account.
very pleased with website ease of use and efficiency of collection, tracking and delivery!
15/08/13
No comment left by this customer.
15/08/13
No comment left by this customer.
15/08/13
No comment left by this customer.
15/08/13
you came and collected the parcel 3 days late. which is not good enough when i was paying over the odds for the courier service as it is.
15/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
15/08/13
No comment left by this customer.
15/08/13
Didn't clear custom... (I was only sending clothes...)
15/08/13
Our Response: How is a customs issue our fault??
You did excellently . Very happy with your service
15/08/13
Fantastic service arrived next day
15/08/13
Parcel picked up without fuss, even though it was not a carboard box , but a large canvas bag!
15/08/13
it would be good to have an estimated time of collection much sooner, which allows planning of my busy schedule better.
15/08/13
No comment left by this customer.
15/08/13
No comment left by this customer.
15/08/13
Fantastic
15/08/13
The best!!
15/08/13
Thank you very much.
I found the service very good. Nothing further to add.
15/08/13
no comment
15/08/13
Nothing to add. Good service will use again and recommend to others.
15/08/13
Thank you and it's great to see you will be recommending us.
no comment
15/08/13
Excellent, Good Job
15/08/13
no comment
14/08/13
Easy service. Friendly driver
14/08/13
no comment
14/08/13
no comment
14/08/13
no comment
14/08/13
no comment
14/08/13
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