We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,635 reviews.
Couldn't have asked for a better service. Royal Mail should be concerned!
22/08/13
Thank you very much :-)
Good service, easy and clean, nice to use
22/08/13
No comment left by this customer.
22/08/13
Maybe notification of a time slot
22/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Web site response time is unbearably slow at times.
22/08/13
I think this is more to do with your internet connection rather than our website.
excellent service, was worried about sending parcel abroad, no problem at all , really good service. i would use again.
22/08/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
22/08/13
No comment left by this customer.
22/08/13
parcel arrived damaged awaiting on photos then will be contacting relevant department
22/08/13
Still haven't received the goods.
22/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Really pleased with service, absolutely perfect - thank you
22/08/13
Fantastic news, Thank you very much.
Excellent service second time i've used the service and totally 100% happy both times thankyou
22/08/13
No comment left by this customer.
22/08/13
Move onto a new server, that way customers don't get frustrated and go elsewhere which is what I very nearly did!
22/08/13
No comment left by this customer.
22/08/13
No comment left by this customer.
22/08/13
Tracking could be clearer as to where the driver is, as arrived later in the day to collect parcel.
22/08/13
Perfect! That is all.
22/08/13
Still haven't received my parcel
22/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Really great service-highly recommend!!
22/08/13
Thank you and it's great to see you will be recommending us.
no comment
22/08/13
Parcel was collected and delivered intact and on time.
22/08/13
no comment
22/08/13
Returning customer. Excellent service as always. Items collected on time and delivered without incident. Thanks v much.
22/08/13
no comment
22/08/13
Everything ran as expected. Absolutely no criticism.
22/08/13
Excellent quick delivery.
22/08/13
Great Service, Good Price Mark Hadley from FastNetMedia.co.uk
22/08/13
Cheers Mark Hadley from FastNetMedia.co.uk ;-)
I cant fault anything excellent price and above all service
22/08/13
REF PM2094546 has not arrived on 21st August as promised. The customer is ringing me constantly to find out where it is.
22/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Great price, and delivered on time
22/08/13
no confirmation on collection day
22/08/13
no comment
22/08/13
Courier very punctual, polite, helpful and courteous, as always.
22/08/13
Fantastic news, Thank you very much.
Excellent as ever. Only thought is about the 'sketchy' tracking for Night Freight.
22/08/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer / early Autumn ready for the start of peak.
no comment
22/08/13
no comment
22/08/13
what can i say again. use all the time . excellent service thank you
22/08/13
I have first tome experience with parcel monkey its. been good and very cheap if you compare with others courier company.
22/08/13
Thank you for making your first booking with us and please come back soon :-)
Our parcel tracking info a week on still shows not delivered.
22/08/13
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