We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
Your prices could be a little more competitive viz a viz parcel2go.com for example and then I would use a "local" company more often.
03/09/13
I was very pleased with how straightforward it was to get a range of quotes for delivery services.
03/09/13
Parcel could not be delivered so it was just left in depot. Nobody called the phone number on delivery note or the sender. Terrible service!
03/09/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
03/09/13
Great service - could be a tad cheaper.
03/09/13
I found your service excellent. Parcel was collected as stated on the order. I couldn't print the lable but it was put on at the depot.
03/09/13
I didn't know to wait for another email with label to print but may e u didn't read it
03/09/13
No comment left by this customer.
03/09/13
Excellent Price Good Website and Good initial Communication . Parcel Ok For Collected Wednesday. All Confirmed. Not Collected Until Thurs.
03/09/13
No comment left by this customer.
03/09/13
HAVE FOLLOWED UP ON DELIVERY TODAY AND FOUND dx FAILED TO DELIVER AND NO ONE LET ME KNOW
03/09/13
A great service will use next time i have a large parcel to send the driver was excellent
03/09/13
No comment left by this customer.
03/09/13
A phone call to say wether it will be an am or pm collection would be great. Butpleased with your price and service. I will use again. Ta
03/09/13
very fast delivery, fragile parcel arrived safely so very happy customer and very happy seller
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Great service
03/09/13
Collection was a day late. No communication. Very poor
03/09/13
Excellent serv
03/09/13
only let down by one parcel being delivered a day late
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Competetively priced, good communacation, and friendly service.
03/09/13
great speedy delivery ... safely arrived to recipient
03/09/13
it all worked fine. Will use you again
03/09/13
No comment left by this customer.
03/09/13
The booking I made with wasn't honoured by the delivery company. I had to to ring them direct to get them to change it. Not good.
03/09/13
Our Response: I am sorry to read that. Nightfreight had a technology failure recently which caused a number of issues.
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
Good service.
03/09/13
Thank you very much :-)
Excellent seervice from City Link and Parcelforce as usual.
03/09/13
Parcel monkey is excellent!! First class.
03/09/13
No comment left by this customer.
03/09/13
evidence of rough handling
03/09/13
Parcel collected fine, still waiting for city link to confirm delivery. After a phone call and email to city link I'm still waiting.
03/09/13
Our Response: You are our customer and should contact our dedicated online support team and not the courier if you need to raise an issue.
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
No comment left by this customer.
03/09/13
