We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,968 reviews.
collection on time and not too late in the day !
13/08/13
A very good service indeed, beats lugging parcels to the post office or dealing direct with couriers.
13/08/13
Fantastic news, Thank you very much :-)
(AN IDEA ! EMAIL THE STAGES OF TRACKING OF PACKAGES OR JUST SOME OF THE INFO)---BUT SERVICE IS VERY GOOD EVEN NOW
13/08/13
A very friendly helpful driver. More precise collection time would be helpful, even if its only am or pm. A pain having to wait in all day.
13/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Parcel arrived in good time but contents were smashed
13/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
splendid, thanks.
13/08/13
no comment
13/08/13
An excellent service
13/08/13
no comment
13/08/13
very good service
12/08/13
fast, reliable, accurate!
12/08/13
no comment
12/08/13
no comment
12/08/13
no comment
12/08/13
all perfect! thank's
12/08/13
no comment
12/08/13
No one showed up for my suitcases. No one will be home anymore. I need a refund.
12/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them. You will be fully refunded for this.
Wish there wer allotted time slots for collection ie between 8-1 1-6 but will continue to use
12/08/13
Great Prices and Fast and Efficient... Very Pleased
12/08/13
Parcel Monkey is the way to go very efficient! Thanks
12/08/13
Fantastic news, Thank you very much :-)
no comment
12/08/13
What can i say PERFECT service from stat to fim
12/08/13
no comment
12/08/13
I will be raising a claim for compensation
12/08/13
Excellent service used for the second time within weeks will use again!
12/08/13
Fantastic news, Thank you very much :-)
Never had any issues using your services, will continue to do so unless things change. Keep up the good work.
12/08/13
We will always try our very best.
Give loyalty bonuses
12/08/13
excellent speed
12/08/13
As always excellent service
12/08/13
Booked on Monday - eventually collected Thursday & then the courier came again Friday - Nearly a week of waiting in and being messed about.
12/08/13
Our Response: Tracking shows 09/08/13 11:11 The goods were not available when the driver tried to collect them.
Excellent reliable service
12/08/13
Prompt collection, quick delivery : Thanks!
12/08/13
I was told my parcel would be collected on August 1st. Having waited at home all day, no-one came. Nightfreight said it was due the next day
12/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
no comment
12/08/13
no comment
12/08/13
No comment left by this customer.
12/08/13
Fantastic service, I've recommended and will use again!
12/08/13
Thank you and it's great to see you have been recommending us.
No comment left by this customer.
12/08/13
No comment left by this customer.
12/08/13
Service would be greatly improved if the parcel pick up times could be narrowed say either afternoon or morning.
12/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
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