We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,969 reviews.
Excellent online order booking. Kept informed throughout.
16/08/13
It was a very easy and efficient way of sending a large package at minimal cost
16/08/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
16/08/13
Very happy
16/08/13
just so easy to book, collection was early and delivered the next day - superb
16/08/13
No comment left by this customer.
16/08/13
Excellent value, realistic insurance costs. Would be reassuring if there was a contact phone number for customers to use.
16/08/13
Excellent service. Parcel collected & delivered promptly plus much cheaper than using the post office-always a bonus!!
16/08/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
16/08/13
No comment left by this customer.
16/08/13
How do I know? No ones told me anything!
16/08/13
Our Response: Did it get collected on time, has your customer contacted you asking where it is? Nightfreight are working on their tracking technology and the big improvements will be available next month.
If you could inform us the tracking no (the actual tracking no from final delivery, DHL, etc), will be great as the receiver can track it.
16/08/13
No comment left by this customer.
16/08/13
no comment
16/08/13
Parcel monkey service good - CityLink not so
16/08/13
I had to chase carrier and demand a driver called. This meant keeping open for another 2 hours!
16/08/13
Very easy to use service and exceedingly reasonable prices. Great effort.
16/08/13
Thank you very much :-)
no comment
16/08/13
parcel wasnt collected on booked day , i missed a days work on waiting in for it and never came, then had to wait next day as well ?
16/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
16/08/13
YOURE A BUNCH OF MONKEYS
16/08/13
Our Response: Why do you say that?
Sent my item on 10th of August. Still not received by 23rd August and can't get response from pm. Rubbish service.
16/08/13
Best and most professional company i´ve ever working with!! Big hands for you at parcel monkey!
16/08/13
Thank you very much :-)
No advice other than keep your charges competative.
16/08/13
We will always try our very best.
Collected 3pm Thursday crewe uk delivered Portugal 11am Monday. Very Good service. Will use again.
16/08/13
It's great to see you are so pleased with our own International service :-)
VERY GOOD SERVICE, USED THIS SYSTEM A FEW TIMES , WORKS FOR ME! THANK YOU
16/08/13
arrived in very good time. great service
16/08/13
No trouble using the site or having the parcel collected or delivered
16/08/13
Fantastic news, Thank you very much :-)
no comment
16/08/13
Very efficient as always
16/08/13
supposed to be next day,wasnt.
16/08/13
no comment
16/08/13
Excellent service.
16/08/13
Thank you very much.
no label was available to print off + parcel was collected from us on 9th aug + 1st delivery was attempted on the 14th aug, unsatisfactory
16/08/13
Our Response: The service you selected clearly states that both a label and bag will be provided by the collection driver.
disgusting service
16/08/13
Our Response: Why do you say that?
no comment
16/08/13
no comment
16/08/13
no comment
16/08/13
very satisfied. quick and serious service.
16/08/13
Fantastic news, Thank you very much :-)
Well we got our parcel exactly as expected.... what more can we say!
16/08/13
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