We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,294 reviews.
no comment
21/08/13
no comment
21/08/13
good price, and great not to have to go to post office, will use again for sure.
21/08/13
No comment left by this customer.
21/08/13
No comment left by this customer.
21/08/13
Excellent service and value, fast delivery, will always use for international parcels :)
21/08/13
Fantastic news, Thank you very much :-)
Fast and efficient as always.
21/08/13
Didn't turn up to collect item. Have tried ringing numerous times and get fobbed off or told they will ring back but never haveunacceptabl
21/08/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly by telephone.
10/10 guys. Easy to use, good communication, promoses were kept! Brilliant.
21/08/13
That's fantastic news. Nightfreight are working hard on their customer services and technology ready for peak so it's great for us to see the improvements are starting to happen :-)
All went like clockwork, thanks
21/08/13
No comment left by this customer.
21/08/13
10/10
21/08/13
Brilliant!!
No comment left by this customer.
21/08/13
No comment left by this customer.
21/08/13
Good
21/08/13
Good price and delivered on time
21/08/13
Only one item delivered so far!!!!!!!!!!!!!!!!!!!!!!
21/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Delighted with ParcelMonkey. Cheapest international shipping by far. UK to Finland successfully delivered in 4days. Highly recommended ;)
21/08/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
21/08/13
easy to use, reasonably priced & delivered on time, what more can you want?
21/08/13
Simple to use and cheap - what more could you want. Thanks
21/08/13
Failed to collect parcel on designated day for the second time recently. Had to take another day of work and wait in -D'oH
21/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Very pleased with the service you provided.
21/08/13
All good from start to finish.
21/08/13
No comment left by this customer.
21/08/13
No comment left by this customer.
21/08/13
Easy, professional, and good value, will use again. :)
21/08/13
Brilliant!!
This was an international delivery so required customs paperwork - great prompting service very clear & easy.
21/08/13
No comment left by this customer.
21/08/13
courier arrived nice and early , no hanging about waiting
21/08/13
Fantastic news, Thank you very much :-)
What?? I said it was apalling. NOT collected, NOT delivered!!! And it's not twitter. 140 characters cannot describe your terrible, awful...
21/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the failed collection. Please contact our dedicated online support team via your account who will gladly look into this issue further for you but once again sorry.
Would be nice to receive an email leting us know parcel has just arrived, also would be nice to be issued with a recipt on collection.
21/08/13
Speedy delivery of large heavy (20 kgs) package to Germany. Well done. With thanks.
21/08/13
Thank you very much.
PACKAGE PICKED UP AND DELIVERED IN A SATISFACTORY MANNER THANK YOU
21/08/13
was good!
21/08/13
No comment left by this customer.
21/08/13
website is clear and easy to use, thanks!
21/08/13
good job done
21/08/13
No comment left by this customer.
21/08/13
this is an exellent service and would use again. much better than other delivery companys.
21/08/13
Thank you very much :-)
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