We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,974 reviews.
Superb Service, very highly recommended, will certainly be using from now on for my business
18/08/13
Fantastic news and welcome aboard :-)
Great website, easy to use and very cheap quote.
18/08/13
no comment
18/08/13
It would be helpful to narrow down the time when the driver will be here, such as after 10, between 2 - 5 etc.
18/08/13
no comment
18/08/13
no comment
18/08/13
no comment
18/08/13
QUICK DELIVERY THANK YOU
18/08/13
no comment
18/08/13
User friendly and reliable service
18/08/13
no comment
18/08/13
Excellent service - friendly staff, great prices and fast, reliable delivery! Will definitely continue to use this service!
18/08/13
excellent and easy to use service. I'll definitely come back.
18/08/13
Our Response: So it should have been 5 stars then!! ;-)
very good
18/08/13
Parcel Collected at 11.00am and Delivered Next Day at 10.15am. Highly Recommend City Link for Collection, Tracking and Delivery.
18/08/13
You should be able to give customers exact date of delivery. I understand that delivery time is during 9am-5pm but date you need to confirm.
18/08/13
very good service, prompt action with complaints, excellent.
18/08/13
NOT ENOUGH ROOM WITH 140 CHARACTERS TO LEAVE FEEDBACK PLEASE RING 01226 344733
18/08/13
No comment left by this customer.
18/08/13
Pick up on time delivered on time good all round service
18/08/13
10 out of 10
18/08/13
Parcel force drop off was a nightmare didnt open until 4pm
18/08/13
Our Response: Sorry to read that but their depots should be open all day!!
Was a swift and easy transaction, woul definately use again.
18/08/13
Very easy process to book and was overal pleased with the service. The pickup was about 30 minutes delayed but the driver did arrive.
18/08/13
great and simple to use. recommended
18/08/13
Thank you and it's great to see you will be recommending us.
No problems at all
18/08/13
parcel was sent on 12th of August to Belgium, still not arrived on 18th
18/08/13
Our Response: They had to reschedule the attempt on Friday but it is out for delivery today according to the tracking details.
Great service. Fast and reliable.
18/08/13
No comment left by this customer.
18/08/13
Excellent as usual, very pleased, reached company 3PM next day! thank you A+++++
18/08/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
18/08/13
Quite possibly the worst service I have ever come across. Will ensure I publicise this to all
18/08/13
Our Response: Why do you say that as your collection and delivery were on time??
No comment left by this customer.
18/08/13
Revisted Parcel Monkey after using a competitor for a year or so . . seems you have greatly improved the service now .. . Well done !
18/08/13
Thank you very much and welcome back.
For working domestic customers it would much easier if before or after work collections could be arranged.
18/08/13
Try having it collected from work if possible. Many do and find this the easiest way.
No comment left by this customer.
18/08/13
excellent - very simple to use website and very reliable - just don't use city link who are not reliable!!
18/08/13
No comment left by this customer.
18/08/13
Excellent service, will definitely use again
18/08/13
Would be great if you could give an idea not of time but simply AM or PM collection-particularly helpful with home collections.
18/08/13
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