We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,969 reviews.
No comment left by this customer.
13/08/13
Great service, told my friends now they all use parcel monkey
13/08/13
Thats great news, thank you very much for recommending us to your mates.
No comment left by this customer.
13/08/13
parcel picked up as promised and courier very polite. The parcel was received the next working day abd customer delighted
13/08/13
package arrived in very good time and the price I paid was cheaper than anyone else online
13/08/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
13/08/13
The Courier courier did not turn up again, I called but got no guarantee of collection, so had to drop off to depot myself.
13/08/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
5 working days to deliver. No contact to inform of problem despite having contact phone numbers.
13/08/13
Our Response: We have a dedicated online support team who look into all issues raised by our customers.
Thank you
13/08/13
The dimensions must be entered in cm, but some boxes are in inches only.
13/08/13
By having two methods of recording dimensions would cause confusion so we work in cm only. This form of measurement has been around for over 40 years in the UK so we think it's fair to assume people should know how to do it.
Good service, quick and safe delivery
13/08/13
Excellent communication and collected when stated. Thank you very much
13/08/13
Faultless Brilliant service, items collected/delivered, City Link Team very helpful, many thanks Paul, [email protected]
13/08/13
Cheers Paul :-)
all ok no problems thank you
13/08/13
A OK
13/08/13
this is very good service, pick it on time will use it again
13/08/13
No comment left by this customer.
13/08/13
I'm not sure where you draw the line between yourselves and the couriers you promote but the courier i booked was rubbish.
13/08/13
excellent service most of the time until something does go wrong then very hard to deal with
13/08/13
We disagree as our dedicated online support team respond to most of the messages we receive inside 4 hours.
the courier did not arrive when booked and there is no tracking info. The helpline was engaged and the next morning just hold music. Poor.
13/08/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
Parcel was never collect from address even after making contact. No instant means of communication other than email. No notifying delivery
13/08/13
Our Response: Full tracking is available via your account so you can check the delivery time yourself.
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
Most efficient parcel service ever.
13/08/13
the service is fine , you could text to let me driver be here within say 1 hr to collect if you wish to improve service
13/08/13
Our new text messaging service with DX freight is coming very soon.
Very good service.
13/08/13
Usually very good but this time very poor
13/08/13
Our Response: Why?
easy use. fast delivery.
13/08/13
Good value for money prompt service
13/08/13
Quick and easy whilst being competitively priced, I will definitely use again!
13/08/13
Fantastic news, Thank you very much :-)
works well and no one has complained yet about not receiving their package!
13/08/13
Very good and quick service
13/08/13
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
AAAAAAAAAAAAAAAAAAAAA+++++++++++++++++++++++++++++++++++++++++++++++++
13/08/13
No comment left by this customer.
13/08/13
couldn't of asked for more, , excellent service and communication. Thanks
13/08/13
excellent, will use again
13/08/13
Service was very good, delivery driver arrived on the day when expected and the parcel was delivered on time.
13/08/13
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