We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,635 reviews.
Superb service collection in UK delivered to Australia no issues - will use again thank you
22/08/13
It's great to see you are so pleased with our own International service :-)
My parcel was supose to be collected on thur but it was not collected till friday this resulted in the buyer opening a case on ebay
22/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
brilliant thanky top guys good servise
22/08/13
fast, accurate, average pricing, i like the fact i got the citylink details etc.
22/08/13
no comment
22/08/13
Good service, but was not impressed when the price was a few pounds more than initially quoted - quote price did not include VAT
22/08/13
The price for this order never increased and the price which includes VAT is displayed beneath the non VAT price.
courier picked up parcel and as it reached its destination even quicker than timeframe stated when purchased.EXCELLENT!
22/08/13
Fantastic news, Thank you very much :-)
no comment
22/08/13
It would be helpful if time slots could be given, or at least a text 1-2 hours before collection, however still happy with service received.
21/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
21/08/13
Collection and delivery perfect, less than 24 hours !!!! Amazing value !!!
21/08/13
no comment
21/08/13
Excellent service enough said.
21/08/13
Excellent!! On time fast reliable!!
21/08/13
oki
21/08/13
I was quoted 14.99, but then after a couple of clicks it suddenly went to £32,?? Need to make it clearer, especially if it on a pallet,
21/08/13
The courier charges us a pallet rate so when our customers select this service then we have to charge accordingly.
friendly driver. City Link driver told me they were trialling a scheme to allow customers to see what time they are coming, sounds good
21/08/13
Yes it does and it will be great once this improvement is made available to all.
Excellent service. Arrived when expected and all delivered OK.
21/08/13
parcel arrived on time and in good condition
21/08/13
no comment
21/08/13
no comment
21/08/13
Parcel arrived on time and in great shape. Thank you
21/08/13
And a big thank you to you too ;-)
Fast service, excellent vslue for money, easy account set up and use
21/08/13
Collected and delivered as per instruction. Brill thanks
21/08/13
I would recommend parcel monkey to all my friends, they are effiecent, on time with a business approach and a customer awareness attitude
21/08/13
That's fantastic news, Thank you very much :-)
no comment
21/08/13
no comment
21/08/13
no comment
21/08/13
fast cheap reliable nothing else to say
21/08/13
I've used parcel monkey twice now and will be using them alot more, I highly recommend them to everyone, thanks Parcel Monkey
21/08/13
And a big thank you to you too ;-)
estimated collection time would be handy
21/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
you did not pick the parcels up on the day you told me you were, instead it was the next day, after staying in all day, your pick up time o
21/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
no comment
21/08/13
No comment left by this customer.
21/08/13
it would be handy to know the time of collection
21/08/13
No comment left by this customer.
21/08/13
parcel was collect a day late
21/08/13
Even thou you take a mobile number you didn't use it when collecting parcels when you don't get an answer at the door.
21/08/13
No comment left by this customer.
21/08/13
No comment left by this customer.
21/08/13
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