We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,968 reviews.
Perfect service. Thank you
12/08/13
Parcelforce was the most competitively priced and was delivered in the USA on the 4th day.
12/08/13
Fantastic news, Thank you very much.
No comment left by this customer.
12/08/13
No comment left by this customer.
12/08/13
Efficient, easy to use, friendly, prompt.
12/08/13
no comment
12/08/13
no delivery... parcelforce dont recognise parcel number...
12/08/13
Our Response: Your item is under inspection as shown in the tracking details you can view. 8th August 2013 @ 08:58 Standard customs procedure/under inspection. ParcelForce only delivered the item into our International hub partner so are unable to help you. Please contact our dedicated online support team via your account who will help you further with this issue.
Excellent & prompt/quick service. I am fully satisfied. Keep it up.
12/08/13
We will always try our very best.
Turned up right at the end of the day which was making as think that you guys weren't turning up
12/08/13
Our Response: So all is good then :-)
Everything worked the way it said it would! Everything arrived safely. It would be nice to know about the added VAT earlier in the process
12/08/13
The price including VAT is displayed beneath the non VAT price.
good service
12/08/13
no comment
12/08/13
no comment
12/08/13
Great service liked that you provide the label as this parcel was being collected for me from the seller.
12/08/13
Excellent service but the parcel was shown as received at depot for delivery two hours after it had been delivered. Software?
12/08/13
Yes I think you are correct.
Great service
12/08/13
no comment
12/08/13
An email to confirm my item was delivered would have been great!
12/08/13
Our Response: This information is available via the tracking link next to the order in question.
no comment
12/08/13
booking quick easy to use site and print label good range of prices
12/08/13
Very pleased with the service and tracking, it would be even better if we could choose time bands for collection
12/08/13
no comment
12/08/13
Dear PM, reason why I didn't rate your service as good or very good is that I couldn't pay with my english visa debit while being in Holland
12/08/13
Our Response: No that is correct and is part of our fight against International credit card fraud. Sorry this caused you a problem as a genuine customer.
Easy to set up an account. Good delivery process. Polite driver. Good!
12/08/13
Thank you very much :-)
Good service thank you
12/08/13
I am very happy with your service, although shipment was damaged and then lost, your resolution was without fault, A+
12/08/13
have tried to email you regarding complaint but never get a reply ever
12/08/13
Our Response: The last message we have from you on our CRM system was sent over 2 months ago.
Fantastic service very happy thank you
12/08/13
Fantastic news, Thank you very much :-)
no comment
12/08/13
no comment
12/08/13
quick & reliable
12/08/13
Very good, same day collection would be good if we book it before a certain time.
12/08/13
Good service and elivered on time. No problems. Would use again and will recommend to others.
12/08/13
Thank you and it's great to see you will be recommending us.
Very good
12/08/13
No comment left by this customer.
12/08/13
Collected and delivered on time and all in one piece :-)
12/08/13
Service was excellent. I'd never sent a parcel outside the UK before, but you got it all the way to Colombia for half the price of others
12/08/13
It's great to see you are so pleased with our own International service :-)
very happy, reasonable price & prompt collection & delivery
12/08/13
It was simple to use. I provided the details, the package was picked up & delivered without any problems. It was cheaper than going direct.
12/08/13
No comment left by this customer.
12/08/13
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