We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,635 reviews.
Nice easy smooth transaction as always, very cheap prices, a job well done! Thanks Parcel Monkey
22/08/13
And a big thank you for booking with us :-)
Easy transaction with no problems
22/08/13
excellent!!!! Very pleased!!!
22/08/13
very good, no problems, would help if pickup stated if its am or pm collection. 100% happy
22/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
22/08/13
Give loyal customers bonuses
22/08/13
No comment left by this customer.
22/08/13
Parcel was sent quickly and with no damage. Excellent service will use again.
22/08/13
Posted Friday and arrived first thing on Monday morning, in good order and undamaged.
22/08/13
First time to use and deffinately not the last ! Excellent Service
22/08/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
22/08/13
east to use and good service
22/08/13
Sent a parcel and every item was broken. Not happy
22/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
You failed to another courier even when you said you had collected it. I would like a full refund but reading your reviews
22/08/13
No comment left by this customer.
22/08/13
No comment left by this customer.
22/08/13
good service,recommended
22/08/13
Fantastic news, Thank you very much.
Very good service, however some indication of time-frame for collection would be useful, even if it said at any time after 6am for example
22/08/13
It does state an anytime collection window.
Very misleading...paid for 1-3 day delivery...envelope delivered 7 days later. Not impressed.
22/08/13
Our Response: You paid for a 2 - 3 day service on August 15th and had the item collected on Friday 16th. This was delivered to our International hub on Monday 19th and then delivered in Houston Texas on Wednesday August 21st. What is wrong with that??
No comment left by this customer.
22/08/13
good service will use again
22/08/13
Thank you very much :-)
No comment left by this customer.
22/08/13
Item picked up a delivered very quick
22/08/13
City link where unable to find delivery address on first attempt delivery . Managed to deliver on second attempt .
22/08/13
Delivered quickly, on time.
22/08/13
Brilliant news!!
waited 3 days fof parcel to be collected but friendly driver and customer service team.
22/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
very pleased with the service, will use again
22/08/13
No comment left by this customer.
22/08/13
One small issue, the email which contains the paperwork I get signed by the collection driver is often sent after my parcel has gone
22/08/13
The signature sheet should come out as page 2 with the label being on page 1.
very easy to use and reasonably priced
22/08/13
Fantastic news!!
i have nothing to add, transaction was perfect and as far as i know parcel was delivered on time
22/08/13
No comment left by this customer.
22/08/13
No comment left by this customer.
22/08/13
Good service no issues that I am aware of
22/08/13
Document delivered within the predicted time scales!
22/08/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
22/08/13
Would of been nice to receive an email to say when the parcel was delivered, even if its a day or so later.
22/08/13
The service you selected has full tracking details that can be viewed when you log into your account.
Excellent work, parcel monkey! The only improvement would be inclusion on the confirmation email of exactly *which* service was booked.
22/08/13
Thank you very much. The service booked was the one you selected which was our Nightfreight service.
No comment left by this customer.
22/08/13
The service was brilliant. Very affordable for next day delivery. Easy to set up. Little annoying how you have to print your own label
22/08/13
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