We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,968 reviews.
The driver did not arrive until 8.05 p.m.!! Came to the front door when I had asked him to come to the back. Price good but long wait.
13/08/13
Our Response: I am sorry to read that and agree that this is too late.
Website was easy to use and stress free. Will use again.
13/08/13
collected as arranged and prompt delivery!
13/08/13
Love your service, just works so smoothly. Thanks!
13/08/13
No comment left by this customer.
13/08/13
the parcel still hasn't been collected ???
13/08/13
Our Response: Tracking shows this one has not only been collected but: 9th August 2013 @ 09:56 Item delivered and signed for
Good and efficient service, Thank you
13/08/13
Brilliant service that offers great value and reliable delivery.
13/08/13
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
Good service, great value but would appreciate a contact number. Mick Lancashire
13/08/13
Email confirmation that you have picked up and delivered the item
13/08/13
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
excellent service, collected and delivered as said.
13/08/13
Very impressed with the service. Thanks!
13/08/13
Just easy & no hassle thank you
13/08/13
Had to make a call, box not collected on specified day.
13/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
Always happy with service we get with City Link. Would't ever use Nightfreight again .I waited in ALL day and they didn't turn up until next
13/08/13
Parcel collected and delivered on time. Can't ask for more than that.
13/08/13
No comment left by this customer.
13/08/13
No comment left by this customer.
13/08/13
i SENT 2 X LARGE grp HORSES FOR A CHILDREN'S RIDE. FORBIDDEN BY YOUR LIST ? MENTION HORSE AND IT CHUCKS IT OUT !!
13/08/13
no comment
13/08/13
no comment
13/08/13
2 parcels meant to be delivered on Friday 9th. One was delivered Monday 12th. The other still not delivered. Courier not great.
13/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
unhappy service, no help with complaints or claims. Extremely poor service
13/08/13
Our Response: That is not correct but I am sorry you feel that way.
excellent, thank you.
13/08/13
quick and easy to arrange a top company.
13/08/13
FAST DELIVERY AND EASY TO USE YOUR SYSTEM AND WOULD RECOMMEND TO OTHERS
13/08/13
Thank you and it's great to see you will be recommending us.
no comment
13/08/13
Very good service
13/08/13
no comment
13/08/13
You did what i paid for within the time i paid for it to be done
13/08/13
:-)
no comment
13/08/13
no comment
13/08/13
I am sorry, I didn't have my glasses on and thought it said very good.
13/08/13
Our Response: LOL and no problem ;-)
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
