We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,635 reviews.
On time
20/08/13
No comment left by this customer.
20/08/13
No comment left by this customer.
20/08/13
Your on line tracking told me the parcel was awaiting collection but when I looked into the parcel had been collected.
20/08/13
Our Response: The International tracking details begin once the item has reached our International hub.
did what you said you would great
20/08/13
No comment left by this customer.
20/08/13
Excellent in collecting for me, and delivering City Link drivers polite with collecting parcel and delivering poster for me, 5 stars *****
20/08/13
picked up on time delivered on time what more can you ask perhaps two hour time slots
20/08/13
Very disappointing service. Hopeless
20/08/13
Our Response: I am sorry you feel that way.
Found the price a bit on the high side.
20/08/13
Excellent and super swift! Will definitely use again and recommend.
20/08/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
No comment left by this customer.
20/08/13
Great service thanks
20/08/13
Great value, delivered on time thanks! Will use service again
20/08/13
No comment left by this customer.
20/08/13
ARRANGING SHIPMENT ONLINE VERY EASY, AND COLLECTION BY CTYLINK AS ARRANGED. MANY THANKS
20/08/13
very good fast service recommended
20/08/13
No comment left by this customer.
20/08/13
easy to use, collected and delivered on time... perfect! much easier than I thought it'd be.
20/08/13
Brilliant!!
Very good. Prompt pick up and safe delivery
20/08/13
I realise a wide delivery window keeps costs down for you, but I was hoping to at least get a text narrowing it to AM or PM the day before.
20/08/13
Excellent prompt service. Disappointed the two packages booked at the same time could not be picked up together - but different carriers.
20/08/13
They would have been if you booked the same carrier but you did select two different ones.
1st time of using, worked well and would use again.
20/08/13
Thank you for making your first booking with us and please come back soon :-)
excellent service will use again
20/08/13
No comment left by this customer.
20/08/13
Amazing
20/08/13
My parcel has not been collected as of 18:31
20/08/13
Very good service, I will definitely use Parcel Monkey again
20/08/13
Very disapointed that even though it was marked as 'fragile' my painting still had a hole put through it.
20/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
So quick and easy. Wish I had of discovered you ages ago... Could've saved myself a small fortune
20/08/13
We are sorry you never found us sooner too but welcome aboard now :-)
Not delivered on time and no indication of pick up time provided.
20/08/13
No comment left by this customer.
20/08/13
No comment left by this customer.
20/08/13
service is fine
20/08/13
Good communication and tracking. Like being able to have parcel collected from home. Will use again.
20/08/13
Brilliant news!!
great way to send parcel!!!
20/08/13
No comment left by this customer.
20/08/13
No comment left by this customer.
20/08/13
Easy to follow online instuctions, dropped of parcel in morning and it was delivered next morning as scheduled, First class service
20/08/13
It's great to see you are so pleased with our drop off service :-)
Would have preferred a collection time slot.
20/08/13
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