We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,974 reviews.
No comment left by this customer.
18/08/13
easy to use, excellent prices. Does what says on the tin--if it had a tin.
18/08/13
Citylink van broke down but no-one phoned so stayed in ALL day! In the end took parcel to their depot in Ashford. Why take phone details??
18/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
you were meant to collect it on Friday and its still there. I now have 1 very irate customer to deal with.
18/08/13
No comment left by this customer.
18/08/13
Worked well, thanks.
18/08/13
Straightforward, fast & efficient - unlike any of the other companies I tried!
18/08/13
Fantastic news, Thank you very much :-)
good
18/08/13
Very quick and effecient service, easy to use website and City Link drivers very good.
18/08/13
No comment left by this customer.
18/08/13
no comment
18/08/13
Excellent service, pick up driver was outstanding (parcel force) will definitely use again for international/large parcels. Thank you.
18/08/13
And a big thank you to you too ;-)
no comment
17/08/13
no comment
17/08/13
Have used you several times, the only problem I have come across is that you can't properly track night freight, only told where it should b
17/08/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer / early Autumn ready for the start of peak.
it was stated that a pc was being collected turned up here broken side panel, graphics card and motherboard broken not happy
17/08/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Prompt collect, delivery within 2 days
17/08/13
very happy with your service thanks
17/08/13
no comment
17/08/13
Very friendly staff
17/08/13
PM is an intermediatry broker, booking with couriers through their website is automated, therefore, PM is not the service provider.
17/08/13
Our Response: So where do we say anything different??
good thx
17/08/13
everything went very smoothly,,,only thing i would change is for you to have slot times ie:8-1 , 1-6 etc which would be brilliant
17/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Very competitive costs
17/08/13
10 points!
17/08/13
very fast service to new york great
17/08/13
very pleased with service, goods arrived well within specified time,very happy, will use again !
17/08/13
Our Response: So it should have been 5 stars then!! ;-)
All good. Thanks
17/08/13
Include vat in prices, make website easier to follow, Nightfreight did a sterling job.
17/08/13
The price including VAT is displayed beneath the non VAT price.
superb service, thank you
17/08/13
no comment
17/08/13
Great online service, great price, great customer service but no parcels have arrived yet! Ask me again on Monday.
17/08/13
Our Response: !!!!!
Goods arrived as promised money refunded immediately excellent service will recommend and use whenever i need this service
17/08/13
Fantastic news, Thank you very much :-)
Nothing to add really. All went swimmingly :)
17/08/13
From this end it went well, not heard from the customer so hopefully they are happy
17/08/13
Great service and so easy to use. Have used this service twice now - sending excess baggage from UK to Australia - much cheaper option.
17/08/13
It's great to see you are so pleased with our own International service :-)
Good service
17/08/13
slow to update tracking information
17/08/13
Our Response: The information we display comes direct from the couriers but we are sorry if you think this is a little slow at times.
Lovely thanks, parcel was collected and delivered on time.
17/08/13
spot on
17/08/13
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