We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
Excellent
06/09/13
It was not clear that my item needed to be in a box until after I paid.Isent a roll of fabric 170cm long+12cm wide.A difficult box shape!!!!
06/09/13
no comment
06/09/13
Had very good service. It Was easy to get a quote and have the parcel picked up. No problems with delivery, tracking or shipments arrival.
06/09/13
Very good service. Courier called early in the day
06/09/13
Service was great. No problems and very reasonable price.
06/09/13
Unfortunately the item was not delivered by the time requested and none of the reference numbers issued worked on the city-link tracking
06/09/13
all as expexted but mobile site needs work
06/09/13
Not as good as usual, took 3 days for collection and couldn't get in contact with customer service
06/09/13
no comment
06/09/13
Had a phone call day before delivery saying there wasnt a driver so i would be contacted to arrange a new
06/09/13
very good service!
06/09/13
Parcel sent to the wrong location
06/09/13
no comment
06/09/13
no comment
06/09/13
You are truly gods of the postal kind !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
06/09/13
excellent
06/09/13
No comment left by this customer.
06/09/13
I don't have enough room for your Website criticism so will send you a letter.
06/09/13
Very smooth service. No issues at all.
06/09/13
No comment left by this customer.
06/09/13
Fantastic
06/09/13
I still havent recived my parcel, that was collected over 2 weeks ago now. It has now been returned to sender, after 2 failed "deliveries"
06/09/13
Parcel Monkey met my expectation, as promised. Thank you.
06/09/13
No comment left by this customer.
06/09/13
brilliant service will definatley use again
06/09/13
TOP SERVICE AS NORMAL
06/09/13
No comment left by this customer.
06/09/13
Collected at right time and delivered very quickly.
06/09/13
No comment left by this customer.
06/09/13
A lot easier to do than I thought, collection quick and delivered next day, great
06/09/13
Great service! I can't think of anything that would have made this process even easier than it was.
06/09/13
All great. But would be even better if you make sure that courier picks parcel between 8 and 10. Thanks
06/09/13
No comment left by this customer.
06/09/13
Really need a contact number, it doesnt help when the client is in a rush
06/09/13
my apologies, service was highly satisfactory
06/09/13
unable to contact you by phone was not informed until too late that original pick up was not collected.Irate customer goods late first order
06/09/13
Parcel picked up Monday 2nd Sept afternoon, delivered Thursday 5th. (3 days- too long) before always happy next day delivery.
06/09/13
Excellent service thank you
06/09/13
No comment left by this customer.
06/09/13
