We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,968 reviews.
Very poor service. Didn't another courier, won't refund me, you won't respond to emails and you don't have a phone number
12/08/13
Very efficient, and cheapest service I could find on the net. Many thanks.
12/08/13
No comment left by this customer.
12/08/13
No comment left by this customer.
12/08/13
A ggod service, quick and efficient.
12/08/13
FIRST CLASS AS ALWAYS
12/08/13
No comment left by this customer.
12/08/13
No comment left by this customer.
12/08/13
very good service will be using you again
12/08/13
No comment left by this customer.
12/08/13
2 days late collecting parcel, very reluctant to use service again, looking for alternative service.
12/08/13
No comment left by this customer.
12/08/13
Website was all very good, however night freight took forever to collect - 4 days late! Ended up with less than happy customers!
12/08/13
My parcel was returned becourse it had a battory box in it . NO Battery Acid just a box . the post cost me £25 down the drain .
12/08/13
Just keep what you are doing now.
12/08/13
No comment left by this customer.
12/08/13
Everything went smoothly
12/08/13
No comment left by this customer.
12/08/13
No comment left by this customer.
12/08/13
excellent easy to use service, collected as arrange and delivered the next day, would reccomend
12/08/13
Thank you very much :-)
No comment left by this customer.
12/08/13
All good, no complaints.
12/08/13
Good service although it would be nice to have a smaller time window for pick-up. The courier didn't arrive until 6:30pm.
12/08/13
Friendly on-time pickup as usual - delivered next day as agreec.
12/08/13
All good thanks
12/08/13
No comment left by this customer.
12/08/13
Did just what you said you would do and for less than Royal Mail wanted to charge.
12/08/13
Happy as is ... thanks
12/08/13
No comment left by this customer.
12/08/13
The Easiest and cheapest way to send anything anywhere, even international packages are a breeze,with all the relevant customs docs provided
12/08/13
No comment left by this customer.
12/08/13
A*
12/08/13
No comment left by this customer.
12/08/13
Driver did not attempt pickup despite claiming he had - neither mobile phone number used and had to chase by phone to rearrange same day
12/08/13
You are much cheaper than walking to the post office. Online instructions were easy to follow.
12/08/13
Great prompt services
12/08/13
A more accurate collection timing and a tracking number on first response email
12/08/13
No comment left by this customer.
12/08/13
Delivered as described thanks
12/08/13
Thank you very much :-)
You didnt collect the parcel - Could we get a refund please?
12/08/13
Our Response: I am sorry to read that and yes of course you will be refunded. Please contact our dedicated online support team via your account who will arrange this for you.
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