We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,789 reviews.
excellent service
05/09/13
Efficient service - only comment is a time window for collection would help a lot save the possibility of waiting in all day
05/09/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
city link are usually reliable but pack well, check insurance, and be there to receive item.
05/09/13
No comment left by this customer.
05/09/13
Fast collection - thank you.
05/09/13
very good as always thanks
05/09/13
Very happy
05/09/13
Fantastic news, Thank you very much :-)
Ref PM2116092. Booked for Thursday collection. Came Friday with no excuse or apology - or offer of refund.
05/09/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Prices good but had to wait to print label and no way to find out when parcel is collected.
05/09/13
Our Response: There is full live tracking for the service you selected.
No comment left by this customer.
05/09/13
No comment left by this customer.
05/09/13
Did not get my parcel in time
05/09/13
Again excellent service from you. Thank you keep the good work up :)
05/09/13
We will always try our very best.
No comment left by this customer.
05/09/13
Very good
05/09/13
Email notifications after parcel has been collected and delivered.
05/09/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer / early Autumn ready for the start of peak.
No comment left by this customer.
05/09/13
No comment left by this customer.
05/09/13
No comment left by this customer.
05/09/13
Very satisfied
04/09/13
Thank you very much :-)
Good
04/09/13
no comment
04/09/13
The parcel was collected on 27/08/2013 but didn't arrive at its destination untill 04/09/2013 is this the 4 day service I paid for??
04/09/13
Our Response: I am sorry to read there was a delay in your item reaching Finland.
no comment
04/09/13
Arrived within the time range and in good conditions. I´d probably use it again in the future.
04/09/13
Fantastic news, Thank you very much.
no comment
04/09/13
I have no complaints at all. Just a suggestion: could you say the earliest and latest times for collections when a day is booked? Thanks
04/09/13
Completely satisfied, will definitely use you again!
04/09/13
Fantastic news, Thank you very much :-)
Great service
04/09/13
once again very good , collection ,delivery,price all good thanks
04/09/13
no comment
04/09/13
no comment
04/09/13
Text alert or message when item has been delivered
04/09/13
Courier (Parcel Force) collected parcel on the scheduled day in the morning. Courteous. Not sure when it got Germany but no complaints rec
04/09/13
prompt collection,no problems ,thankyou
04/09/13
first class service
04/09/13
First time I have used DX service & was very satisfied, will use again
04/09/13
no comment
04/09/13
no comment
04/09/13
service is great, a txt message saying approximately when the courier is coming is a great feature that some offer
04/09/13
