We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,974 reviews.
No comment left by this customer.
20/08/13
No comment left by this customer.
20/08/13
No comment left by this customer.
20/08/13
After experiencing examplary service for a while we recently had a delivery booked for 14th Aug which was failed to be picked up THREE times
20/08/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Quick, cheap + easy to book. Would prefer am or pm notice so dont have to wait all day - CityLink turned up at 12.20 so not bad.
20/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Great service, many thanks.
20/08/13
Very good service. Will use again
20/08/13
No comment left by this customer.
20/08/13
Always find you efficient and cost effective
20/08/13
Perfect thank you
20/08/13
No comment left by this customer.
20/08/13
No comment left by this customer.
20/08/13
super delivery thank you
20/08/13
Thank you very much :-)
you could stop asking "how did we do" when you didn't actually do anything ! If there is a problem and you sort it, then ask :)
20/08/13
Our Response: If we didn't do anything then how would you have made your booking?
A quick, reliable collection / delivery service at low cost
20/08/13
Please read my ticket. Service was terrible
20/08/13
Our Response: We will and will respond directly to you.
No comment left by this customer.
20/08/13
Thanks
20/08/13
Very satisfactory service, very good price.
20/08/13
Excellent - Delivered on Time and provided a Best Quote
20/08/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
20/08/13
Excellent Service
20/08/13
Very pleased with service. Esp liked that delivery man had labels to affix. Will use you again without doubt.
20/08/13
Very punctual.
20/08/13
No comment left by this customer.
20/08/13
Extremely Dissapointed and unimpressed with your service as on TWO occasions my delivery was cancelled without even notifying me. I
20/08/13
Our Response: This was done by the courier company concerned and not us. However please accept our apologies on their behalf for this.
No comment left by this customer.
20/08/13
Great survice picked up first thing many thanks
20/08/13
No comment left by this customer.
20/08/13
Very smooth, very easy!
20/08/13
No way of tracking delivery progress! This surely is fundamental to any parcels company. The overnight delivery turned up a day late
20/08/13
Our Response: Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer / early Autumn ready for the start of peak.
Good service, no comment.
20/08/13
No comment left by this customer.
20/08/13
service is good
20/08/13
You do what you say on the tin!
20/08/13
perfect!!! thank you
20/08/13
No comment left by this customer.
20/08/13
No comment left by this customer.
20/08/13
can't fault the service at all, excellent
20/08/13
No comment left by this customer.
20/08/13
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