We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
Excellent service
14/10/13
No comment left by this customer.
14/10/13
Fantastic service, cheapest i could find and would definately use Parcel Monkey again.
14/10/13
Brilliant news!!
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
reliable, superfast service with brill tracking
14/10/13
be good if possible to be a little more precise about pickup time - or to phone with half hour warning perhaps
14/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
14/10/13
Excellent service at an excellnet price!
14/10/13
No comment left by this customer.
14/10/13
No problems at all. Service was easy to book and was quick and efficient. Thank-you.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
1 of the parcels has been damaged and the consignment still hasn't been delivered. Had no response from parcelforce regarding an update
14/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
more room for notes to driver/delivery instructions
14/10/13
Store all collection address/contact details for regular users to save having to re-type some of it.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
Easy to use, box picked up within working hours, arrived on time, I am already using parcel monkey again, I have 9 parcels in total to send
14/10/13
Fantastic news, Thank you very much :-)
Very good, very easy.
14/10/13
excellent value & service
14/10/13
No comment left by this customer.
14/10/13
Where would you like me to start we arranged for collection 3 times last week (wk starting 7/10/13) due to none collection very dissapointed
14/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
Great service
14/10/13
good service, delivered timely.
14/10/13
Great service as always
14/10/13
The parcel was picked up the next day as expected, but the only drawback was no time was specified so I had to be available all day.
14/10/13
We do make it clear that the collection window is "anytime" on the day booked.
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
The contents of my parcel arrived smashed. I think it was dropped. I need compensation for this please. How do I go about this?
14/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
14/10/13
no comment
14/10/13
Really impressed! Thank you :)
13/10/13
as always no problems. thanks.
13/10/13
international parcel, musical instrument. No insurance coverage yet you say I have to insure for full value! That's not right!
13/10/13
