We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,637 reviews.
Everything went to plan!
01/10/13
Great service and convenience
01/10/13
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
Everything went through very smoothly, Thanks for everything
01/10/13
And a big thank you for booking with us :-)
Very impressed,
01/10/13
superb service can't fault it many thanks
01/10/13
Another excellent pickup & delivery. Can't suggest any improvements right now.
01/10/13
Excellent service and very easy to use. It just worked :-)
01/10/13
you have got it down to a fine art making it simple to use and would not hesitate to use you again
01/10/13
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
Caravan awning rail received bent just as caravan company said it would be . Not a happy customer.
01/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
01/10/13
Good Service for one parcel, just waiting for the other two to be delivered
01/10/13
No comment left by this customer.
01/10/13
excellent service and price , will use again
01/10/13
Very easy to sort on line and efficient collection and delivery, very straight forward
01/10/13
very easy to use, and very quick delivery will definitely using them again
01/10/13
didn't collect, didn't respond to my complaint, won't use again. Rubbish
01/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this.
I would have liked to know what time the parcel would be picked up (roughly, e.g. morning or afternoon, before 5pm, etc)
01/10/13
We would love to provide you with this information but unfortunately for now there has to be an "Anytime" collection window i'm afraid due to the restrictions of the couriers themselves.
It took far more then 3 days to delivery my parcel!
01/10/13
Our Response: Inc a weekend!!
Very good we used again
01/10/13
collection and deliere
01/10/13
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
Excellent service
01/10/13
No comment left by this customer.
01/10/13
A great transaction, collected on time,driver very helpful in labelling and delivered in record time - many thanks
01/10/13
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
It is still very frustrating that whilst I am travelling that i cannot book an order myself
01/10/13
Efficient process and attractive discounts
01/10/13
Good job will use again.
01/10/13
Customer serice terrible :-(
01/10/13
Our Response: Why do you say that?
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
Excellent as always!
01/10/13
I have used your service many times before with fantastic results unfortunately the last parcel although well packaged was delivered damaged
01/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
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