We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
Quick reliable service
15/10/13
Didnt meet delivery time date
15/10/13
No comment left by this customer.
15/10/13
Parcel collected as stated, good all round service.
15/10/13
Thank you very much :-)
No comment left by this customer.
15/10/13
collected on time and delivered as said. First time I've NOT had a problem whoo hoo!
15/10/13
No comment left by this customer.
15/10/13
As usual very efficient and better prices than Royal Mail - my only criticism is the long list of items excluded from compensation.
15/10/13
Quick and easy excellent
15/10/13
I'd read soe worrying reviews after placing my order, but your service was equal to the best of the rest, and at a greatly reduced cost -
15/10/13
We advise our customers to read our own review page as the reviews displayed are open and honest.
Hassle-free transaction, as usual.
15/10/13
Very easy system to use and very reasonably priced
15/10/13
No comment left by this customer.
15/10/13
No comment left by this customer.
15/10/13
Always re-assuringly easy to book. Collected on time. It does exactly what it says on the tin !! Well Done !
15/10/13
Thank you very much :-)
No comment left by this customer.
15/10/13
no comment
15/10/13
no comment
15/10/13
no comment
14/10/13
no comment
14/10/13
Excellent service. Did what was agreed. Thank you
14/10/13
After placing an order the parcels were never picked up, I had to go with a different courier and I still haven't had a refund,awful service
14/10/13
Our Response: There is conflicting information here from City Link as they show the items were collected.
no comment
14/10/13
Prompt collection and delivery, easy booking.
14/10/13
no comment
14/10/13
as all ways well dun,,A++++
14/10/13
Two of the nine items in the two boxes were delivered broken even though they were clearly marked "Fragile Glass Items".
14/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great- ***
14/10/13
I have used Parcel Monkey twice, and both times the service has been excellent. So well done Parcel Monkey.
14/10/13
That's fantastic news, Thank you very much :-)
No comment left by this customer.
14/10/13
Fabulous service, fast and reliable, will use again, thank you.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
oh yeah ....twas excellent.....quick ...easy...it was a whistle free parcel experience with no monkey buisness
14/10/13
They didn't collect!!!!
14/10/13
Excellent for the fourth time. Thanks.
14/10/13
:-)
Very happy with the service
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
