We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,020 reviews.
No comment left by this customer.
30/09/13
Great service:) very pleased!
30/09/13
Absolutely great service, from website to phone call/tracking service...........
30/09/13
You could email a time slot to the customer so that they don't have to wait in ALL day
30/09/13
At the moment we can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Great service yet again ..... thank you
30/09/13
FAB
30/09/13
Fast, easy good service
30/09/13
No comment left by this customer.
30/09/13
Thank you for an efficient service. I will use you again in future.
30/09/13
Brilliant news!!
The package was damaged in transit and is no longer usable.
30/09/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
30/09/13
First time I have used Parcel monkey and I would have no hesitation using them again
30/09/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
30/09/13
Good service as usual
30/09/13
easy product to use. Only negative was Parcel Force office relocated by 10 miles without updating web site.
30/09/13
Usually straight forward, but this time City Link didn't collect on the stated day & had to chase them for recollection
30/09/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
FIRSY TIME I USED YOU AND IT WAS VERY GOOD THANKS.
30/09/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
30/09/13
Excellent service
30/09/13
No comment left by this customer.
30/09/13
No comment left by this customer.
30/09/13
No comment left by this customer.
30/09/13
Great communication, fast delivery and collection, will use again. Really good service.
30/09/13
Was not collected and still has not. Refund required
30/09/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Collected as requested and delivered on time
30/09/13
no comment
30/09/13
All good. Thank you
30/09/13
no comment
30/09/13
no comment
30/09/13
Good service, but I wish your prices included VAT when I'm getting quotes.
30/09/13
No problems. Parcel was awkward shape but no complaints from courier
30/09/13
It's great to see you are so pleased with our DX Freight service :-)
no comment
30/09/13
Can't think of a way to improve always spot on service I've tried loads of couriers this one is by far the best keep it up
30/09/13
Thank you very much :-)
it was great although I wish you sent me an email to tell me the parcel has arrived.
30/09/13
There is full live tracking for the service you selected.
Did not collect parcel on the scheduled date, delivery driver ran out of time and no communication to let me know.
30/09/13
Our Response: If the driver ran out of hours then you should have been informed. Please accept our apologies for this and rest assured we will speak to the courier concerned regarding this.
no comment
30/09/13
no comment
30/09/13
no comment
30/09/13
great easy to use service
29/09/13
Thank you very much.
no comment
29/09/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
