We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
No comment left by this customer.
10/10/13
A*** as always
10/10/13
Fantastic news, Thank you very much :-)
Efficient, quick pickup via Citilink and fast delivery. Cheap too.
10/10/13
Brilliant news!!
excellent service thanks
10/10/13
No comment left by this customer.
10/10/13
Fantastic service as always, perfect every time much thanks
10/10/13
No comment left by this customer.
10/10/13
Carrier failed to collect, despite a telephone conversation in which they told the sender they would be collecting
10/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
On Fri 4 Oct your driver failed to turn up to collect the parcel although I stayed at home all day waiting for him as instructed by you.
10/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
10/10/13
a very good service,look forward to using you again
10/10/13
Very pleased with your service will use you again thank you
10/10/13
No comment left by this customer.
10/10/13
Good value, simple process.
10/10/13
Courier didn't turn up on original collection date, had to rearrange. Delivery was one day late (requested one day delivery).
10/10/13
Prompt , easy to get quotes.friendly service and vcery efficient. Thanks
10/10/13
g8
10/10/13
No comment left by this customer.
10/10/13
good
10/10/13
Good value for money! Thanks.
10/10/13
No comment left by this customer.
10/10/13
It would be a massive step forward if you could advise an approximate time of collection
10/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
The delivery was not ready for collection when the courier arrived he was gracious enough to arrange later collection. Excellent!!
10/10/13
Fantastic news, Thank you very much :-)
I can't see any way for you to improve at the moment.
10/10/13
Very good service, collected and delivered in good time!
10/10/13
No comment left by this customer.
10/10/13
No comment left by this customer.
10/10/13
No comment left by this customer.
10/10/13
I am impressed with the speed and quality of pick up and delivery. Well done parcel monkey
10/10/13
Thank you very much :-)
Booked a day's leave from work, wasted ! parcel never arrived due to an "issue" per Courier's telecon !
10/10/13
Our Response: Why did you not arrange to have the item delivered at your place of work?
you did what you said on the tin ,
10/10/13
Easy and simple to use... No hassle
10/10/13
No comment left by this customer.
10/10/13
All around great service. The courier I usually get through CityLink is always really friendly. Improvements: print your own labels :)
10/10/13
when sending an collection driver please make sure he has bags big enough to fit the 2 boxes in, size was given when booking in on the inter
10/10/13
Our Response: The bags used should easily fit the items you declared.
we got the pkg back on wednesday nightfreight could not track it and had to locate the pkg
10/10/13
very happy with price and service, many thanks
10/10/13
Thank you very much :-)
No comment left by this customer.
10/10/13
1st collection missed - courier stated no one available, not true, office manned 9am to 7pm; no problem with 2nd collection & delivery.
10/10/13
No comment left by this customer.
10/10/13
