We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,637 reviews.
No comment left by this customer.
03/10/13
The parcel was collected ok but my previous parcel was not and no survey on that one
03/10/13
Our Response: The review requests are totally random which is why this review page is so honest and unedited, as you can see from some of the responses.
get your delivery companies to turn up!
03/10/13
pparcels didn't get collected although I called Nightfreight the same day + was told they would be picked up at 5pn
03/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
03/10/13
You did not pick up 3 parcels on the day you said you would
03/10/13
No comment left by this customer.
03/10/13
No comment left by this customer.
03/10/13
Absolutely wonderful service - great price and excellent courier, well done!
03/10/13
Thank you very much :-)
No comment left by this customer.
03/10/13
I would have preferred an shorter time slot but would definitely use you again and again
03/10/13
No comment left by this customer.
03/10/13
was collected on Friday and was supposed to be a 24-hour delivery and it didn't get delivered until Tuesday afternoon .. NOT GOOD
03/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Fabulous as always! Can always rely on your service. Always my first 'go to' when I'm posting anything
03/10/13
Thank you very much and it's great to read you are so happy :-)
I found it a trouble free service which I was very happy with and would certainly use again, thank you.
03/10/13
No comment left by this customer.
03/10/13
Great service. I will use you the service again.
03/10/13
Picked up. Delivered next day. Thanks. Only ask would be to make it slightly cheaper so I can use it more often.
03/10/13
No comment left by this customer.
03/10/13
City Link booked through parcelmonkey always gives me fantastic service and top quality care of the consignments at a great price.
03/10/13
Excellent news. Thank you.
No comment left by this customer.
03/10/13
No comment left by this customer.
03/10/13
No comment left by this customer.
03/10/13
I used a service that promised international delivery in 3-4 days, and week later I am still waiting for it. Website is easy to use though.
03/10/13
Our Response: I am sorry to read that your International order has been delayed in transit but we don't promise delivery in the couriers own timeframe that we display. There are numerous reasons why things can be delayed but if you contact our dedicated online support team they will look into this further for you. Once again sorry though.
The service I received was excellent and delivery of my item was very fast.
03/10/13
Fantastic news, Thank you very much :-)
excellent service will be using you again
03/10/13
No comment left by this customer.
03/10/13
All's well as aways............Top Courier
03/10/13
Good
03/10/13
Excellent as usual. I particularly like the email reminders
03/10/13
very very impressed, order around 16:30pm , parcel was collected by 9:30am next morning delivered lunch time next day..will use you again
03/10/13
It's great to see you are so pleased with our DX Freight service :-)
Fast easy transaction
03/10/13
Such a fuss free service A+
03/10/13
thank you
03/10/13
No comment left by this customer.
03/10/13
Dreadful. Parcel arrived a day late and broken. This item was not to fragile and the box is battered. It had obviously been thrown about.
03/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Good value, collection by City Link on time, all good.
03/10/13
Parcel arrived with recipient torn open with some of the contents smashed
03/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
03/10/13
No comment left by this customer.
03/10/13
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