We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,790 reviews.
Some indication of pick up time would be useful but no complaints about service
10/10/13
Easy collection. Prompt delivery. Will be using you again!
10/10/13
Fantastic news, Thank you very much :-)
Courier didn't turn up on the date that was booked after receiving 2 emails and a text a refund system which makes no sense poor service
10/10/13
No comment left by this customer.
10/10/13
Good prompt service with reasonable prices.
10/10/13
No comment left by this customer.
10/10/13
Good service but same complaint about charging regular customers 2% pp surcharge & need better customer service on a weekend please.
10/10/13
The couriers are not available for us to contact over the weekend which is why we don't respond to all CRM messages that need their help.
I booked the parcel for a customer for next day delivery and it arrived 4days later, the parcel was booked as air cargo on a flight leaving
10/10/13
Booked delivery on 3rd October and not collected until 9th, this let me client down so I now won't trust deliveries with yourselves.
10/10/13
spot on
10/10/13
Accepting Paypal would help me
10/10/13
We do but not for International bookings.
It took too long and i had to ask why, I would have expected you to have notified me
10/10/13
No comment left by this customer.
10/10/13
good service as usual, cheapest price I could find to Norway!
10/10/13
MY PARCELS WERE NOT COLLECTED !!! BLOODY TERRIBLE
10/10/13
Excellent service start to finish, couldn't fault it.
10/10/13
No comment left by this customer.
10/10/13
well done, accurate and affordable
10/10/13
lenghty booking process
10/10/13
No comment left by this customer.
10/10/13
The service and pricing you offer is very competitive. Why don't you have an online chat option? Sometimes a customer needs the reassuran
10/10/13
Online chat is a costly waste of time as in most cases we have to contact the couriers themselves for answers and this leaves the customers hanging. Our CRM system is very quick for the majority of issues.
Would use again. Very quick and the collection was spot on and delivered a lot quicker than something I sent Air Mail through the Royal Mail
10/10/13
No comment left by this customer.
10/10/13
no comment
10/10/13
no comment
10/10/13
excellent service no problems whatsoever
10/10/13
no comment
10/10/13
Fantastic service, the best quote and excellent delivery times
10/10/13
Brilliant news!!
Very good service nice and easy to use cheaper than over sites! Thanks
10/10/13
no comment
10/10/13
very good reliable collection
10/10/13
Thank you very much :-)
Not next day.
10/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
fast delivery.
10/10/13
great timing
10/10/13
Had to use Nightfrieght due to the weight, so that added another 2 to 3 days but it did arrive OK
10/10/13
no comment
10/10/13
thank you for reliably delivering the parcel to my son in Germany
10/10/13
And a big thank you back for booking with us :-)
Very good, easy to use, delivered the next day
10/10/13
no comment
10/10/13
First attempted delivery was to a business at 20.19 and it had to with the business by 1730 which has encurred a financial loss for me.
10/10/13
Our Response: That is not good enough so please accept our apologies for this on behalf of the courier concerned.
