We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,638 reviews.
Callection was nice and early very polite person who picked up the parcel first class delivery
08/10/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
Excellent—everything.
08/10/13
very efficient and good service,
08/10/13
Problems accessing website but cannot fault collection and delivery service
08/10/13
You tried when we had a server failure for 45 minutes. please accept our apologies for this.
Great service
08/10/13
My item is still missing and still with night freight, problem not solved
08/10/13
Our Response: But you booked with City Link and the item has been delivered!!
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
Great service.
08/10/13
Very quick service ,,,many thanks ,,,,
08/10/13
No comment left by this customer.
08/10/13
Thank you for your service , best service from a delivery ferm ever , THANK YOU PARCEL MONKEY !!!!!!!!
08/10/13
And a big thank you for booking with us :-)
No comment left by this customer.
08/10/13
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08/10/13
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08/10/13
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08/10/13
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08/10/13
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08/10/13
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08/10/13
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08/10/13
Item was picked up on time and delivered on time that is efficiency.
08/10/13
the parcel was collected 2 days later and after numerous requests for updates to advise when collection would take place. very poor
08/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
Service as described, will use again
08/10/13
No comment left by this customer.
08/10/13
The collect & delivery service is much appreciated .
08/10/13
Heavy item damaged due to rough handling, and had to be returned.
08/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Easy to book. Friendly Parcel Force driver.
08/10/13
In spite of the boxes being marked " Fragile ! Handle with care " the purchaser informs us that the goods have been damage
08/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great service, this is the first time I have used PArcel Monkey, it will not be the last.
08/10/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
08/10/13
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08/10/13
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08/10/13
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08/10/13
If out and parcels left in porch for collection an official receipt would be appreciated
08/10/13
You should really be there to hand over your items to avoid any confusion.
Great Service and good price, well done PM !!!
08/10/13
Thank you very much :-)
Service is good, could offer city link drivers a slight discount as I am one lol
08/10/13
Do you not get discount direct from City Link considering you work for them and not us?
Does what it says on the tin.
08/10/13
no comment
08/10/13
no comment
08/10/13
Excellent experience. Everything went smoothly.
08/10/13
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