We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,020 reviews.
Very easy to sort on line and efficient collection and delivery, very straight forward
01/10/13
very easy to use, and very quick delivery will definitely using them again
01/10/13
didn't collect, didn't respond to my complaint, won't use again. Rubbish
01/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this.
I would have liked to know what time the parcel would be picked up (roughly, e.g. morning or afternoon, before 5pm, etc)
01/10/13
We would love to provide you with this information but unfortunately for now there has to be an "Anytime" collection window i'm afraid due to the restrictions of the couriers themselves.
It took far more then 3 days to delivery my parcel!
01/10/13
Our Response: Inc a weekend!!
Very good we used again
01/10/13
collection and deliere
01/10/13
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
Excellent service
01/10/13
No comment left by this customer.
01/10/13
A great transaction, collected on time,driver very helpful in labelling and delivered in record time - many thanks
01/10/13
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
It is still very frustrating that whilst I am travelling that i cannot book an order myself
01/10/13
Efficient process and attractive discounts
01/10/13
Good job will use again.
01/10/13
Customer serice terrible :-(
01/10/13
Our Response: Why do you say that?
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
Excellent as always!
01/10/13
I have used your service many times before with fantastic results unfortunately the last parcel although well packaged was delivered damaged
01/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
01/10/13
Excellent service as usual. Picked up on Wednesay and arrived on the following Monday - UK to Australia!
01/10/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
01/10/13
Easy to use. Service as discribed. Thank you.
01/10/13
dont like your new website,its not as easy to use as the old one
01/10/13
Very good rates. My parcels were all over 1.5m one was over 2metres, had difficulty finding a carrier until you.
01/10/13
Fantastic news Donald and please come back again soon :-)
Easy to do
01/10/13
The customer service is inconsistant and sometimes the other side seems to give you answers which does not relate to the question at all.
01/10/13
No comment left by this customer.
01/10/13
very good service thought id paid same day delivery tho, but goods went the following day ?
01/10/13
I am sorry but you are mistaken. You booked a next day collection which means delivery will be attempted the working day following collection.
Fast and reliable service.
01/10/13
No comment left by this customer.
01/10/13
Excellent service, recommended to all!!!
01/10/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
No comment left by this customer.
01/10/13
Great servise no problems would use again.
01/10/13
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