We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,487 reviews.
As a customer i feel very let down...ended up contacting courier and sorting the problem direct....very poor service.
24/09/10
Great service keep up the good work will definatly reccomend.
24/09/10
great service and price - city link driver was excellent. Not going back to interparcel.
24/09/10
Excellent service from yourselves. Citilink were later than time given, saying they only got instruction 1hr ago. 5hrs late.
24/09/10
items have been taken from items we sent
24/09/10
No comment left by this customer.
24/09/10
brillant service and customer service even customer that received the parcel says she is now going to use you thanks for a brillant service
24/09/10
why use the post office? brilliant price and service.
24/09/10
No comment left by this customer.
24/09/10
I get a 1st class service every time i use parcel monkey. wouldnt change anything
24/09/10
No comment left by this customer.
24/09/10
Collected and delivered on time at a reasonable price. Would appreciate a receipt for goods on collection.
24/09/10
great service
24/09/10
How about offering a service for smaller and lighter items, as i still have to use the post office for these; maybe a standard £2.99
24/09/10
service is good, but when any problem occurs, customer service is very poor!!
24/09/10
it would be great if you could give us a contact number to conatct you as sometimes email response takes too long and then there is a delay
24/09/10
Prompt and very friendly service - will recommend you.
24/09/10
Easy to use and book, would recommend
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Good service and helpful when tracking an undelivered parcel. Offer awards for continuous orders?
24/09/10
Telephone contact is sometimes required. How about this service at a higher call rate
24/09/10
Thank you, great service.
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
Another smooth booking. Thank you
24/09/10
excellent service, very hepful and co operative!
24/09/10
Pleased with the tracking system, seems to work well.
24/09/10
Ace*
24/09/10
i have had excellent service every time, thank you Parcel Monkey
24/09/10
It's generally OK but not constant. Import addresses function corrupt. Payment section does not allow my MbNA visa - odd!
24/09/10
No comment left by this customer.
24/09/10
No comment left by this customer.
24/09/10
to many missed collections deliveries.no phone service,a few words are often more helpful than text,what happened to address postcode finder
24/09/10
EXCELLENT SERVICES & PRICES WILL BE USING YOU MORE & MORE
24/09/10
No comment left by this customer.
24/09/10
fantastic service a bit costly on small parcels great pricing for larger ones +++++++
24/09/10
No comment left by this customer.
24/09/10
proper job
24/09/10
Absolutely brilliant service at the most affordable cost, will surely be back, thank you so much.
24/09/10
