We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,640 reviews.
Great service as always
14/10/13
The parcel was picked up the next day as expected, but the only drawback was no time was specified so I had to be available all day.
14/10/13
We do make it clear that the collection window is "anytime" on the day booked.
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
The contents of my parcel arrived smashed. I think it was dropped. I need compensation for this please. How do I go about this?
14/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
14/10/13
no comment
14/10/13
Really impressed! Thank you :)
13/10/13
as always no problems. thanks.
13/10/13
international parcel, musical instrument. No insurance coverage yet you say I have to insure for full value! That's not right!
13/10/13
no comment
13/10/13
the oatcel was a day late if it had been on time i would have said excellent service
13/10/13
Could be nice if we know if the parcel will be collected in the morning or in the afternoon
13/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent - boxes collected on schedule and delivered safely the following day. Thank you very much.
13/10/13
And a big thank you for booking with us :-)
no comment
13/10/13
no comment
13/10/13
Collected on time, delivered on time with no hassle.
13/10/13
no comment
13/10/13
Quick & easy to use
13/10/13
Keep doing what you are good at. Many Thanks.
13/10/13
It wasnt til I had paid that I found out that my armchair had to be boxed. The driver was a bit strange.
13/10/13
You have to protect your items and that of others they may come into contact with during transit.
Estimated collection times would be very useful, lots a days worth of pay,
13/10/13
no comment
13/10/13
driver refused to return 5 mins later because parcel wasen't ready
13/10/13
Despite previous poor feedback collected and delivered on time. Great
13/10/13
no comment
13/10/13
Excellent service, good competitive price, always reliable.....the best
13/10/13
Would've been better to text me or leave a message on the answer phone to tell me when the coureer was gonna pick the parcel up.
13/10/13
no comment
13/10/13
Only courier to use for a large heavy box eg 50 x 50 x 50 x 38kg
13/10/13
no comment
13/10/13
No comment left by this customer.
13/10/13
seamless service, but I booked on Sunday and i got quoted item would be picked up on Monday that looked unlikely. It was collected onTuesday
13/10/13
Highlight critical T&Cs up front, e.g. Night freight charges for non-delivery
13/10/13
We don't charge our DX Freight customers for non delivery.
very good service first time i have used you but will use again in the future
13/10/13
Thank you for making your first booking with us and please come back soon :-)
came on time - delivered on time - cheap as well - happy customer :-)
13/10/13
Parcel hasn't been received yet, but so far so good
13/10/13
Excellent
13/10/13
I booked for 1-2 day service - took 3. Recipient didn't see note thrown on ground in front garden and found parcel thrown in back agrden
13/10/13
There was a delay in getting the parcel label. I hadn't realise VAT needed to be added until the end of the transaction.
13/10/13
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