We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,460 reviews.
Easy to use website and collection happened without a hitch. Will definitely recommend
18/10/13
Thank you and it's great to see you will be recommending us.
fantastic service thank you
18/10/13
excellent service again highly recommend thankyou
18/10/13
My Parcel was collected and delivered as promised!
18/10/13
All good, no prob,s keep up the good work thanks.
18/10/13
GREAT SERVICE MANY THANKS
18/10/13
Box arrived safely and on time at its destination. Unfortunately the keys I posted by Royal Mail to open the box did not arrive.
18/10/13
No comment left by this customer.
18/10/13
Great service, however I wasn't e-mailed any paperwork which the collection person expected and time slots would be an improvement.
18/10/13
No comment left by this customer.
18/10/13
No comment left by this customer.
18/10/13
My parcel was never picked up!!!!!
18/10/13
Booked van for 3pm but arrived very early (1pm)
18/10/13
Didn't pick up on the day it said. After collected, a 2nd person came to collect again day after. I now have email we missed the collection
18/10/13
2nd time I've used parcel monkey, 2nd failure. Customer service non existent.
18/10/13
Great service. All went smoothly and you were the cheapest around.
18/10/13
Excellent efficient service. Only improvement would be to have an idea of when the collection is scheduled.
18/10/13
The price and pick up were excellent however the delivery time was more than the 2/3 days stated! It took a week! No problem fpr me!
18/10/13
My delivery consisted of two boxes, these were delivered on different days. One was clearly dropped as carefully wrapped contents smashed.
18/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Reliable collection. Fast shipment. Dont like the new website layout though.
18/10/13
pickup ok delivery late tracking said 2 delivered only 1 sent helpline on Courier dosent work needs updating
18/10/13
easy transaction no complaints !
18/10/13
excellent
18/10/13
Great service as usual.
18/10/13
good services
18/10/13
Good service
18/10/13
pick up on time and fast delivery - thank you
18/10/13
No comment left by this customer.
18/10/13
Great Service, cheaper than going direct. Thanks
18/10/13
my parcel is still in my front porch awaiting delivery
18/10/13
Our Response: According to the tracking it was "Signed for by 'branscombe' at 14:08 on Monday 14th October."
No comment left by this customer.
18/10/13
tracking info could be in plain English and not courier jargon.
18/10/13
no comment
18/10/13
best price .very polite driver from citilink arrived promptly.
18/10/13
nothing to add at this time
18/10/13
as always first class service
17/10/13
no comment
17/10/13
with parcel monkey there is no hassell no worries and very good communication why change perfection
17/10/13
no comment
17/10/13
Straightforward booking. Efficient service.
17/10/13
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