We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,791 reviews.
No comment left by this customer.
23/10/13
Excellent website with very reasonable competitive rates from each company. Delivery and service excellent. Will definately use again.
23/10/13
Fantastic news, Thank you very much :-)
you were 6 day late, I had to use another company and want a refund now, my number is 01422 881 221 to discuss
23/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
EXCELLENT AND FAST SERVICE
23/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
We were very satisfied with the service we received. Thank you
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
I believe the parcel arrived on time, it would be nice to get email notification of delivery though.
23/10/13
We have full tracking for you to check this via your account. This shows Signed for by 'DUNCAN' at 14:50 on Friday 18th October.
No comment left by this customer.
23/10/13
very fast reliable service best company out there
23/10/13
Didn't get my label emailed to me, and courier didn't turn up to collect. Had to reschedule for the next day. Very poor service.
23/10/13
Our Response: That's very strange you say that considering the tracking shows Signed for by 'RICMARDSS' at 10:06 on Tuesday 22nd October.
Collected within the time stated. Thank you
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
Parcel should have been delivered 5 days ago (on a next day service) and it still hasn't arrived! Usual appalling service.
23/10/13
Our Response: The tracking shows 18/10/13 12:26 The driver was not able to deliver these goods as the address details are incorrect/incomplete.
Don't send out warnings saying you will need three sets of invoices when customers send parcels to EU destinations because you don't
23/10/13
great price fast service.
23/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
23/10/13
The parcel was two days late being collected, I still haven't received it. Unfortunately I think I will have to go elsewhere for future work
23/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
excellent service as always
23/10/13
Thank you very much.
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
all good thanks
23/10/13
The courier managed to smash 3 out of the 5 things that were transported
23/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
fabulous service as usual - will always you Parcel Monkey
23/10/13
Brilliant news!!
Maybe you could find some way of giving an approximate collection time?
23/10/13
No comment left by this customer.
23/10/13
easy to use - good service - good price
23/10/13
Thank you very much :-)
No comment left by this customer.
23/10/13
sent next day on the 17th it is now the 23rd and it has not been delivered correct details were given as i have checked and double checked
23/10/13
Our Response: I am sorry to read that but the tracking shows 18/10/13 00:00 The driver was not able to deliver these goods as the address details are incorrect/incomplete.
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
Parcel Monkey service was good, but unfortunately Courier managed do deliver my Item damaged and now having to claim on the insurance.
23/10/13
Hi , my only prob was the time it takes for you guys to update parcell progress on my home screen but apart from that really impressed ,
23/10/13
