We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,016 reviews.
no comment
09/10/13
no comment
09/10/13
no comment
09/10/13
Looking for service where all service levels of couriers are passed into customer, Interparcel do not do this
09/10/13
parcel collected one day later then should have been, causing family member to wait in for two days and work commitment to be delayed.
09/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
It was perfect
09/10/13
All perfect
09/10/13
No comment left by this customer.
09/10/13
I found it difficult to find where and how I could track the shipment and the fact that the consignment number was not the tracking number
09/10/13
Good prices, efficient and pleasant service, will use again
09/10/13
No comment left by this customer.
09/10/13
No comment left by this customer.
09/10/13
pick ups ordered no pickup,? parcels picked up by who? drivers thinking they had 2 parcels to pick up, no just one, no tracking information,
09/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Please do not make it mandatory to provide mobile number for recipient. Generally unknown and my mobile does not work at home - no coverage
09/10/13
Great service fast delivery and good prices
09/10/13
The packing slip did not print out properly and was missing the bar code. Had to make 2 trips to depot. Emails went on about PF picking up
09/10/13
Our Response: The barcode can be seen and printed here so could there be an issue with your printer settings?
Parcel promised on 48 hr delivery - my customer furious - tracking number PM_1593267_2203688. I AM NOT HAPPY. PLEASE SORT IT OUT.
09/10/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
No comment left by this customer.
09/10/13
Good service thanks
09/10/13
Driver polite and helpful. Able to track parcel. Easy to organise pick up.
09/10/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
No comment left by this customer.
09/10/13
No comment left by this customer.
09/10/13
Text message giving some notice of pick up time would be useful
09/10/13
The item is 5m long (mentioned in lxwxd) and described as dinghy mast. The van sent was to small, so it is not collected what is happening?
09/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
It stated that the service takes 1-3 days however it took more than that.
09/10/13
Our Response: This is working days transit times and the extra days you mention were down to the weekend.
Always have item picked up and delivered on time no matter what!
09/10/13
No comment left by this customer.
09/10/13
Very happy with the service. No improvements needed as far as I am concerned! =)
09/10/13
quick, efficient and good value. 10 out of 10
09/10/13
VERY VERY POOR, PARCEL WAS NOT COLLECTED WAITED IN ALL DAY.....WOULDN'T USE YOU AGAIN
09/10/13
Slow - collected 10AM Thursday, delivered 11AM Monday, I paid for 48hr. service, advise on delivery time. All else good
09/10/13
No comment left by this customer.
09/10/13
Parcel picked up and delivered promptly, and in good condition, will use again, thank you.
09/10/13
No comment left by this customer.
09/10/13
Good service but not keen on new website layout as struggle to see the yellow/white text
09/10/13
No comment left by this customer.
09/10/13
add notes to driver for collection
09/10/13
Good service but having to stay in ALL day for a percel to be collected is really not helpful
09/10/13
No comment left by this customer.
09/10/13
No comment left by this customer.
09/10/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
