We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,460 reviews.
First class service. Very happy to continue using.
22/10/13
No comment left by this customer.
22/10/13
No comment left by this customer.
22/10/13
Very satisfied with your service, this time there were no complications whatsoever
22/10/13
All went to plan, thanks.
22/10/13
Have UK as default for Destination Country.Collection postcode could be pre-entered.Only have 1 line of address asterisked.
22/10/13
Our Response: Good point and we will make that change. Thank you for that :-)
No comment left by this customer.
22/10/13
As always excellent service 10/10
22/10/13
transaction from beginning to end was really smooth.
22/10/13
No comment left by this customer.
22/10/13
very good service. im impressed
22/10/13
No comment left by this customer.
22/10/13
great service, will def use again and recommend :)
22/10/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
I withdrew from sending a parcel to Australia because I was unsure about paying for the order prior to listing the country of origion in ca
22/10/13
service was very good, with pods received. i will use you again.
22/10/13
having previously used your service, i do not understand the pricing structure as it cost double to send a parcel to kent than scotland?
22/10/13
Our Response: No it doesn't and this must be related to the different size / weight you entered.
great service
22/10/13
is ok sorry do not know the right spelling of English
22/10/13
Amazingly Fast & Hassle Free - highly reccomend.
22/10/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
22/10/13
No comment left by this customer.
22/10/13
my parcel was not collected on the day it should have been. no phone call to say why
22/10/13
Really good and very helpful if it goes wrong
22/10/13
the parcel came two days after it was collected !!!
22/10/13
A smaller collection window would be needed for me to use you again. There were also extra charges in the small print that is misleading.
22/10/13
You still havent delivered this.
22/10/13
Our Response: The latest tracking shows 21st October 2013 @ 10:30 Private address problem: Consignee not in
Fast efficient service from pick-up to delivery. Thank you very much.
22/10/13
Collected on the correct day, delivered without problems, consignee delighted. Thankyou Parcel Monkey.
22/10/13
And a big thank you for booking with us :-)
No comment left by this customer.
22/10/13
No comment left by this customer.
22/10/13
The pick up was 2 days late and when he did finally arrive said he couldn't take the parcel as it would fit on his van.
22/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
22/10/13
No comment left by this customer.
22/10/13
The cheapest and the Best!!!
22/10/13
Thank you very much :-)
No comment left by this customer.
22/10/13
GREAT SERVICE!!
22/10/13
Our Response: So it should have been 5 stars then!! ;-)
would have appreciated being given an approx collection time
22/10/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Can't fault your service! Fast, safe delivery & much cheaper than Parcelforce for a Parcelforce product!
22/10/13
Very Poor - Despite us being home all day there was no collection on the day the item had been booked for.
22/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
usual good service
22/10/13
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