We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,640 reviews.
More excellent service from Parcel Monkey!
13/10/13
Fantastic news, Thank you very much :-)
Ordered collect with Courier Sat 12Oct. On Sunday 13 Oct awaiting shipping label. Need to leave out for collection sun pm as away.
13/10/13
Our Response: We don't offer a Saturday collection service!!
No comment left by this customer.
13/10/13
Good price and all went to plan.
13/10/13
Claims service, should you need it, is good, but support is a bit 9-5 so not so good if things don't work out.
13/10/13
No comment left by this customer.
13/10/13
Very good service, easy to use and did exactly as promised. Many thanks.
13/10/13
Excellent service as always
13/10/13
Thank you very much :-)
Courier lost my parcel, it arrived 4 days late and they have damaged the item. Not happy.
13/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Again, great service and on time! city collected and was with the buyer next day! fantastic thank you!
13/10/13
No comment left by this customer.
13/10/13
Very easy to use. Will definitely use agin. Thank you.
13/10/13
My first collection with Parcel Monkey, after reading some reviews I was a little concerned but everything was perfect! I'll use PM again :)
13/10/13
Thank you for making your first booking with us and please come back soon :-)
No comment . Very good
13/10/13
no comment
13/10/13
Excellent service, keep it up.
13/10/13
We will always try our very best.
no comment
13/10/13
no comment
13/10/13
Good, clear choices of couriers and price details. Labels and instructions sent quickly- no problems at all, sent and received as requested.
13/10/13
you never picked the parcel up , it imposable to talk to u . u r ****e ... want my money back .. got a proper company to collect it ... o am
13/10/13
I allways use parcel monkey because they never let me down
13/10/13
Fantastic news, Thank you very much :-)
labelling should be provided. overall is good and the staffs are friendly and helpful. i probably will come back again.
13/10/13
no comment
12/10/13
Service was good but missed delivery and no card was left only found out when went on line to track delivery that I had missed it .
12/10/13
maybe when getting quote explain clearly what box is for length measurement etc
12/10/13
It makes no difference which way round you enter the length, width and height dimensions as our system calculates all the measurements.
will be useing all the time now
12/10/13
Our Response: So it should have been 5 stars then!! ;-)
Lack of easy contact details on confirmation email for yourselves or delivery company-no way of booing delivery date only collection date
12/10/13
no comment
12/10/13
i think your brilliant and tell everyone to use you!
12/10/13
Thank you and it's great to see you will be recommending us.
ontime and safe
12/10/13
Good job will be using you again.
12/10/13
Great service , thank you
12/10/13
Our Response: So it should have been 5 stars then!! ;-)
Quick and simple...can't fault the service at all
12/10/13
Reasonable price (can always be improved) and excellent communications
12/10/13
will use you again
12/10/13
Wow! Royal Mail, weep! Great service and cheap. Very happy, have recommended many friends and family.
12/10/13
Thank you and it's great to see you have been recommending us.
no comment
12/10/13
very efficient service. Thank you
12/10/13
no comment
12/10/13
no comment
12/10/13
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