We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,791 reviews.
Excellent, we will be back for more of this great service.
29/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
29/10/13
Collection was prompt. However, there was no label for me to attach to my parcel.
29/10/13
That's because you booked our bag service where the label is provided by the courier.
Great service, parcel arrived quickly, good price. A given time slot for collection of parcel, would save waiting all day, perhaps via text
29/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Collected and delivered in good time and in good condition, all you ask for.
29/10/13
No comment left by this customer.
29/10/13
Good service but would like to know when parcel is being collected by courier.
29/10/13
Graet service will continue to use you
29/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
29/10/13
your quite a good reasonably priced service never had no complaints just not efficient on updating but not your fault as u r a intemediary
29/10/13
Thanks for your understanding in relation to the tracking.
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
All went very smoothly
29/10/13
Awful, did not pick up the parcel cost me extra for storage. Had to chase myself got lied to throughout.
29/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
29/10/13
Did find the driver rude and unhelpful, completely refused to help load items even onto the van. Otherwise, everything was good.
29/10/13
On behalf of the driver concerned please accept our apologies for this and we will report it to the company they work for.
No comment left by this customer.
29/10/13
Parcel was picked up and scanned in very efficiently. It was delivered the next day as promised
29/10/13
Good effiecent service just hoping the items arrive at the customer this time!
29/10/13
bangin'!
29/10/13
wicked ;-)
No comment left by this customer.
29/10/13
The worse customer service I have ever had, STAFF WHO LIE ABOUT DELIVERIES - wasted 3days of my life, I'm never getting back
29/10/13
Perfect. Nothing more needs to be said. :)
29/10/13
The worse customer service I have ever had, STAFF WHO LIE ABOUT DELIVERIES - wasted 3days of my life I'm never getting back
29/10/13
Would have been useful to have a section of opening hours at the collection premises
29/10/13
quick, efficient, professional.
29/10/13
always collect on time
29/10/13
Excellent website, reliable service.
29/10/13
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
spotnon thanks
29/10/13
Excellent service, very fast delivery
29/10/13
well done
29/10/13
Thank you very much :-)
Absolutely delighted with the Parcel Monkey/DX Freight service. My goods arrived on time, safe and all for a very good price. Thanks! :)
29/10/13
Fantastic news, Thank you very much :-)
a1 thanks
29/10/13
Good service, thank you.
29/10/13
No comment left by this customer.
29/10/13
Love parcel monkey!!! Closed my account with ukmail, service is excellent and prices fantastic!
29/10/13
That is music to our ears. Thank you very much :-)
would have been helpful if had know collection was going to be am or pm but otherwise very good
29/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent service
29/10/13
