We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,460 reviews.
Very good indeed - parcel monkey web booking was good the courier collected the parcel first thing in morning and it was delivered next day.
26/10/13
Courier claimed no one was in however no note was left and person was in all day in by the door
25/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Fast efficient service, easy to use web site.my parcel was collected on Friday and arrived in Spain on Monday.Many thanks.
25/10/13
Fantastic news, Thank you very much :-)
First time I have used you but will not be the last. Collected from home by royal mail and cheaper then post office rates.
25/10/13
no comment
25/10/13
Cheap and fast. Very eficient. Thank you
25/10/13
no comment
25/10/13
no comment
25/10/13
Time of pick up would be useful, as i waited all day :)
25/10/13
Excellent service and i shall certainly use you again many thanks.
25/10/13
would be very good if you could offer AM or PM
25/10/13
Fast and easier transaction.
25/10/13
no comment
25/10/13
excellent service very pleased will use again in near future
25/10/13
no comment
25/10/13
The delivery was very fast and the price great. Would use again
25/10/13
a time slot foot parcel collection would be nice
25/10/13
if sending extra help for lorry supply proper sizes. astra van dossnt fit long plinth. lorry comes to get but wrong address as no paperwork!
25/10/13
Great service! Thank you!
25/10/13
Ta
25/10/13
no comment
25/10/13
The DX service would be better if the pick up window was more specific, having to wait in all day is the big downside of this service
25/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
The parcel is still with me in the uk. The driver never arrived on the 21st as was arranged and I've been chasing for an update since!
25/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Just can not fault you guys
25/10/13
Thank you very much :-)
no comment
25/10/13
Excellent service but to improve your service perhaps a more accurate or smaller window on collection time
25/10/13
Excellent job! Will use again - thanks Monkey!
25/10/13
And a big thank you to you too ;-)
parcel was not collected on day booked to be collected and delivered late! not impressed - despite complaining will never use again!
25/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
25/10/13
no comment
25/10/13
no comment
25/10/13
very impressed with the service
25/10/13
No comment left by this customer.
25/10/13
No comment left by this customer.
25/10/13
Thanks very much for delivering my item,, everything is perfectly delivered. Hope to do business with you again. Cheers
25/10/13
No comment left by this customer.
25/10/13
same day collection would ber good
25/10/13
We agree but this comes down to the courier companies operating procedures and is not a ParcelMonkey decision.
No comment left by this customer.
25/10/13
Great service and quick delivery. Splendid.
25/10/13
Our Response: So it should have been 5 stars then!! ;-)
I made booking before 12 noon on Friday but parcel could not be collected till following Monday, but otherwise great and great driver thanks
25/10/13
That is as we advertise as a same day collection is not provided unless you book the City Link same day service.
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