We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,016 reviews.
MY PARCELS WERE NOT COLLECTED !!! BLOODY TERRIBLE
10/10/13
Excellent service start to finish, couldn't fault it.
10/10/13
No comment left by this customer.
10/10/13
well done, accurate and affordable
10/10/13
lenghty booking process
10/10/13
No comment left by this customer.
10/10/13
The service and pricing you offer is very competitive. Why don't you have an online chat option? Sometimes a customer needs the reassuran
10/10/13
Online chat is a costly waste of time as in most cases we have to contact the couriers themselves for answers and this leaves the customers hanging. Our CRM system is very quick for the majority of issues.
Would use again. Very quick and the collection was spot on and delivered a lot quicker than something I sent Air Mail through the Royal Mail
10/10/13
No comment left by this customer.
10/10/13
no comment
10/10/13
no comment
10/10/13
excellent service no problems whatsoever
10/10/13
no comment
10/10/13
Fantastic service, the best quote and excellent delivery times
10/10/13
Brilliant news!!
Very good service nice and easy to use cheaper than over sites! Thanks
10/10/13
no comment
10/10/13
very good reliable collection
10/10/13
Thank you very much :-)
Not next day.
10/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
fast delivery.
10/10/13
great timing
10/10/13
Had to use Nightfrieght due to the weight, so that added another 2 to 3 days but it did arrive OK
10/10/13
no comment
10/10/13
thank you for reliably delivering the parcel to my son in Germany
10/10/13
And a big thank you back for booking with us :-)
Very good, easy to use, delivered the next day
10/10/13
no comment
10/10/13
First attempted delivery was to a business at 20.19 and it had to with the business by 1730 which has encurred a financial loss for me.
10/10/13
Our Response: That is not good enough so please accept our apologies for this on behalf of the courier concerned.
Once more, I do not not have anything more to add, very satisfied with your service, thank you
10/10/13
no comment
10/10/13
You've lost my parcel!!!
10/10/13
Our Response: I am sorry to read your item has gone missing in transit. Rest assured every effort will be made by the courier concerned to find it and we will keep you updated.
no comment
10/10/13
no comment
10/10/13
no comment
10/10/13
no comment
10/10/13
great value ,good service .will use again
09/10/13
I paid 8.39 for next day delivery, which it was not! 3 days it took for my package to arrive. Not very happy with your service, and costs.
09/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
Absolutely great service. A large competitor of yours has been total rubbish & uncooperative so please keep up your excellent standard of se
09/10/13
We will always try our very best.
very helpful in collection but i am not so happy when i receive the parcels as the big guy do not help me carry the parcel to upstair.
09/10/13
Excellent service and very easy to use.thank you.
09/10/13
good service thanks
09/10/13
no comment
09/10/13
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