We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,016 reviews.
Courier didn't turn up on original collection date, had to rearrange. Delivery was one day late (requested one day delivery).
10/10/13
Prompt , easy to get quotes.friendly service and vcery efficient. Thanks
10/10/13
g8
10/10/13
No comment left by this customer.
10/10/13
good
10/10/13
Good value for money! Thanks.
10/10/13
No comment left by this customer.
10/10/13
It would be a massive step forward if you could advise an approximate time of collection
10/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
The delivery was not ready for collection when the courier arrived he was gracious enough to arrange later collection. Excellent!!
10/10/13
Fantastic news, Thank you very much :-)
I can't see any way for you to improve at the moment.
10/10/13
Very good service, collected and delivered in good time!
10/10/13
No comment left by this customer.
10/10/13
No comment left by this customer.
10/10/13
No comment left by this customer.
10/10/13
I am impressed with the speed and quality of pick up and delivery. Well done parcel monkey
10/10/13
Thank you very much :-)
Booked a day's leave from work, wasted ! parcel never arrived due to an "issue" per Courier's telecon !
10/10/13
Our Response: Why did you not arrange to have the item delivered at your place of work?
you did what you said on the tin ,
10/10/13
Easy and simple to use... No hassle
10/10/13
No comment left by this customer.
10/10/13
All around great service. The courier I usually get through CityLink is always really friendly. Improvements: print your own labels :)
10/10/13
when sending an collection driver please make sure he has bags big enough to fit the 2 boxes in, size was given when booking in on the inter
10/10/13
Our Response: The bags used should easily fit the items you declared.
we got the pkg back on wednesday nightfreight could not track it and had to locate the pkg
10/10/13
very happy with price and service, many thanks
10/10/13
Thank you very much :-)
No comment left by this customer.
10/10/13
1st collection missed - courier stated no one available, not true, office manned 9am to 7pm; no problem with 2nd collection & delivery.
10/10/13
No comment left by this customer.
10/10/13
Some indication of pick up time would be useful but no complaints about service
10/10/13
Easy collection. Prompt delivery. Will be using you again!
10/10/13
Fantastic news, Thank you very much :-)
Courier didn't turn up on the date that was booked after receiving 2 emails and a text a refund system which makes no sense poor service
10/10/13
No comment left by this customer.
10/10/13
Good prompt service with reasonable prices.
10/10/13
No comment left by this customer.
10/10/13
Good service but same complaint about charging regular customers 2% pp surcharge & need better customer service on a weekend please.
10/10/13
The couriers are not available for us to contact over the weekend which is why we don't respond to all CRM messages that need their help.
I booked the parcel for a customer for next day delivery and it arrived 4days later, the parcel was booked as air cargo on a flight leaving
10/10/13
Booked delivery on 3rd October and not collected until 9th, this let me client down so I now won't trust deliveries with yourselves.
10/10/13
spot on
10/10/13
Accepting Paypal would help me
10/10/13
We do but not for International bookings.
It took too long and i had to ask why, I would have expected you to have notified me
10/10/13
No comment left by this customer.
10/10/13
good service as usual, cheapest price I could find to Norway!
10/10/13
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