We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,791 reviews.
An excellent service which I cannot fault.
29/10/13
Fantastic news, Thank you very much :-)
I have no suggestions on how to improve your service - I'm happy with it the way it is - thankyou
29/10/13
no comment
29/10/13
The courier arrived at 6.30pm, which would have been if I'd been informed he was running late as I waited in all day. Maybe a tx msg?
29/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the late collection. Rest assured we will speak to them about this.
no comment
29/10/13
The only slight issue I had was the tracking looked like you were delivering to the collection address until parcel was signed for.
29/10/13
DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
no comment
29/10/13
the parcel was picked up a day late, with no warning and poor comunication, causing major inconveniences
29/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no comment
29/10/13
no comment
29/10/13
No comment left by this customer.
29/10/13
It said no printer required but at one stage advised packing it correctly and making sure the label was attached. Couriers pro forma print?
29/10/13
That relates to an International booking which you did not make.
Awesome privec. great service. Efficient & trustworthy. THANK YOU!
29/10/13
Collection times shorter. Otherwise, impressed with service
29/10/13
No comment left by this customer.
29/10/13
The 'next day' service took four working days. Rubbish - won't use your service again.
29/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Had a nightmare with parcel2go and gave parcelmonkey a go, so glad I did! Everything went perfectly! (unlike p2g) will be sticking with PM!
29/10/13
Fantastic news, Thank you very much :-)
Good delivery times and collect. Minor damage to item but very good
29/10/13
No comment left by this customer.
29/10/13
very efficient
29/10/13
No comment left by this customer.
29/10/13
The courier that I booked has damaged my goods now I've had to give refunds there should be a rating to show how good they are
29/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
Very efficient as always
29/10/13
No delivery man turned up for parcel. I couldn't call your company as it has no phone number! I want a refund!! Disgraceful service
29/10/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
No comment left by this customer.
29/10/13
An excellent service from you and your agents. So: so far so good - will be using you again !
29/10/13
Fantastic news, Thank you very much :-)
Keep on giving the choice !
29/10/13
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
First time i've used you and have been very impressed with the service
29/10/13
Thank you for making your first booking with us and please come back soon :-)
Fast efficient service. Item carefully transported.
29/10/13
No comment left by this customer.
29/10/13
Always good and always cheerful.. I recommend you to everyone...
29/10/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
29/10/13
No comment left by this customer.
29/10/13
the service was excellent and the price was unbeaten we will use you again
29/10/13
Delivered the parcel to your depot and the handover was excellent. Will be using you next time!
29/10/13
It's not our depot but it's great to see you are happy with the service you booked with us :-)
