We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,017 reviews.
no comment
02/10/13
no comment
02/10/13
brilliant web site..great service..just wish i new what time my parcels are collected or even knowing morning or afternoon 8-6 is a long wai
02/10/13
Our Response: So it should have been 5 stars then!! ;-)
Effective service!!
02/10/13
Thanks very much, nice and easy transaction as usual! cheers
02/10/13
Straight forward service, no complaints
02/10/13
no comment
02/10/13
the courier delivered my parcel to the wrong person. fundamental flaw.
02/10/13
Quality service at a very low cost.
02/10/13
no comment
02/10/13
cant fault the service so far!
02/10/13
On time. Great.
02/10/13
no comment
02/10/13
The tracking could be more up to date
02/10/13
We link directly to the City Link website and therefore display full and comprehensive tracking details.
no comment
02/10/13
as per usual fast and efficient
02/10/13
very good
02/10/13
No comment left by this customer.
02/10/13
No comment left by this customer.
02/10/13
service was very poor, you recommened parcel force which was expensive + they didnt bother collecting our parcel and we had to drop it off
02/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
02/10/13
It's 20.48 and you still haven't collected the parcel yet
02/10/13
Courrier arrived in good time and parcel was delivered really fast.thanks
02/10/13
No comment left by this customer.
02/10/13
ontime
02/10/13
Terrible, the parcel was collected on Friday by night freight and still has not been delivered!
02/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
It would be nice if you could email the lable, rather than link. Makes it easier to forward to packer
02/10/13
No comment left by this customer.
02/10/13
No comment left by this customer.
02/10/13
Excellent thanks very much
02/10/13
I had a very early collection and it was delivered first thing next morning, i was well pleased at price as well. Well don e and will use ag
02/10/13
Fantastic news, Thank you very much :-)
Took to long getting there
02/10/13
No comment left by this customer.
02/10/13
No comment left by this customer.
02/10/13
Very pleased, will use again. Thanks
02/10/13
Good service
02/10/13
It would be good to know roughly what time the parcel will be picked up
02/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Quick, easy and clear. Only thing I'd suggest would be to mention whether couriers supply their own boxes or not.
02/10/13
The simple answer is they don't ;-)
very good
02/10/13
No comment left by this customer.
02/10/13
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