We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,020 reviews.
Quick, easy and clear. Only thing I'd suggest would be to mention whether couriers supply their own boxes or not.
02/10/13
The simple answer is they don't ;-)
very good
02/10/13
No comment left by this customer.
02/10/13
No comment left by this customer.
02/10/13
very good service
02/10/13
It would be nice if time of pickup was more specific like by 13:00 or after 13:00. Alternatively a txt 60 min before driver arrives.
02/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
02/10/13
brilliant service.lovely driver.thank you.
02/10/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
No comment left by this customer.
02/10/13
collected on time, delivered next day.
02/10/13
1-2 day delivery service should mean just that, not 4 days!! Not impressed!
02/10/13
No comment left by this customer.
02/10/13
Your next day service took 4/5 days (collected Thursday,delivered Monday). Waited around all day Thursday for parcel to be collected by DX
02/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the 1 working day delay in delivery Rest assured we will speak to them about this.
No comment left by this customer.
02/10/13
No comment left by this customer.
02/10/13
Superb as always. Your Representative was clear and helpful thanks again for excellent service
02/10/13
Don't find your new website very user friendly. The typeface colour is difficult to read and boxes are easily missed.
02/10/13
Would help if a approx time for pickup via txt , call . But otherwise excellent service .
02/10/13
No comment left by this customer.
02/10/13
Great service! Many thanks!
02/10/13
Bit slower tahn I had been led to believe and also pretty expensive
02/10/13
As always a top class service and i will always use parcel Monkey in future
02/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
02/10/13
no complaints what so ever
02/10/13
Excellent again!
02/10/13
Thank you very much :-)
No comment left by this customer.
02/10/13
all done as arranged.
02/10/13
easy and quick to book online, collected when arranged and delivered next day, very impressed!
02/10/13
No comment left by this customer.
02/10/13
left parcel outside by the door & think it was not noticed immediately as did get call - but all good in the end
02/10/13
collection should have been on thursday this failed - promised friday again failed - finally collected on monday - SHOCKING SERVICE
02/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Rest assured we will speak with them.
No comment left by this customer.
02/10/13
No comment left by this customer.
02/10/13
No comment left by this customer.
02/10/13
Very good and easy to use service. I would like to get a notification when the parcel is delivered. Thanks!
02/10/13
There is full live tracking for the service you selected: 27/09/13 19:02 These goods have been successfully delivered.
Good job
02/10/13
No comment left by this customer.
02/10/13
No comment left by this customer.
02/10/13
Good company to deal with never had any problems at any time have dealt with them for a long time would recommend to any one
02/10/13
Thank you and it's great to see you will be recommending us.
great service at good prices
02/10/13
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