We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,016 reviews.
Great service!
08/10/13
Excellent service
08/10/13
30 min warning before collection would be good, i had to go out and get lunch and very nearly missed my pick up
08/10/13
excellent service
08/10/13
No comment left by this customer.
08/10/13
Good efficient service at a reasonable price. Much cheaper than other firms, would recommend to others.
08/10/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
seemless. thank you
08/10/13
Excellent service - will definitely use Parcel Monkey again!!
08/10/13
That's fantastic news, Thank you very much :-)
No comment left by this customer.
08/10/13
Perfect. The website was very clear, no hidden costs and extremely honest! I shall certainly use your services again!
08/10/13
Good news is I've found a new broker to use :-) Goodbye Parcel Monkey
08/10/13
Our Response: Strange that you feel this way after 109 successful orders and a booking made yesterday that has been collected this morning!!
still my favourite in spite of slow delivery of labels
08/10/13
There is a parcel I sent to Sweden. I cannot track, the customer has not received it. I cannot get through to any of you or parcelfore
08/10/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Timely, efficient, would be even better if a time- slot could be provided eg between 1400 and 1800hrs
08/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Everything seems to be ran very professionally and the price was very good.
08/10/13
Callection was nice and early very polite person who picked up the parcel first class delivery
08/10/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
Excellent—everything.
08/10/13
very efficient and good service,
08/10/13
Problems accessing website but cannot fault collection and delivery service
08/10/13
You tried when we had a server failure for 45 minutes. please accept our apologies for this.
Great service
08/10/13
My item is still missing and still with night freight, problem not solved
08/10/13
Our Response: But you booked with City Link and the item has been delivered!!
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
Great service.
08/10/13
Very quick service ,,,many thanks ,,,,
08/10/13
No comment left by this customer.
08/10/13
Thank you for your service , best service from a delivery ferm ever , THANK YOU PARCEL MONKEY !!!!!!!!
08/10/13
And a big thank you for booking with us :-)
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
No comment left by this customer.
08/10/13
Item was picked up on time and delivered on time that is efficiency.
08/10/13
the parcel was collected 2 days later and after numerous requests for updates to advise when collection would take place. very poor
08/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
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