We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,460 reviews.
very fast reliable service best company out there
23/10/13
Didn't get my label emailed to me, and courier didn't turn up to collect. Had to reschedule for the next day. Very poor service.
23/10/13
Our Response: That's very strange you say that considering the tracking shows Signed for by 'RICMARDSS' at 10:06 on Tuesday 22nd October.
Collected within the time stated. Thank you
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
Parcel should have been delivered 5 days ago (on a next day service) and it still hasn't arrived! Usual appalling service.
23/10/13
Our Response: The tracking shows 18/10/13 12:26 The driver was not able to deliver these goods as the address details are incorrect/incomplete.
Don't send out warnings saying you will need three sets of invoices when customers send parcels to EU destinations because you don't
23/10/13
great price fast service.
23/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
23/10/13
The parcel was two days late being collected, I still haven't received it. Unfortunately I think I will have to go elsewhere for future work
23/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
excellent service as always
23/10/13
Thank you very much.
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
all good thanks
23/10/13
The courier managed to smash 3 out of the 5 things that were transported
23/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
fabulous service as usual - will always you Parcel Monkey
23/10/13
Brilliant news!!
Maybe you could find some way of giving an approximate collection time?
23/10/13
No comment left by this customer.
23/10/13
easy to use - good service - good price
23/10/13
Thank you very much :-)
No comment left by this customer.
23/10/13
sent next day on the 17th it is now the 23rd and it has not been delivered correct details were given as i have checked and double checked
23/10/13
Our Response: I am sorry to read that but the tracking shows 18/10/13 00:00 The driver was not able to deliver these goods as the address details are incorrect/incomplete.
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
Parcel Monkey service was good, but unfortunately Courier managed do deliver my Item damaged and now having to claim on the insurance.
23/10/13
Hi , my only prob was the time it takes for you guys to update parcell progress on my home screen but apart from that really impressed ,
23/10/13
Perfect the way they are.
23/10/13
No comment left by this customer.
23/10/13
The process was very good . However I arranged the item to be collected and delivered to me and the system didn't cope with that very well
23/10/13
would be good to have a time scale eg morn afternoon for collection of parcels.
23/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
pleased with service as it was glass everything arrived ok thanks
23/10/13
good
23/10/13
no comment
23/10/13
Very fast using DHL
23/10/13
All good nice clear instructions went smoothly will use again
23/10/13
excellent service
23/10/13
I was impressed how quick, easy and above all cheap your service was.
22/10/13
Thank you very much :-)
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