We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,639 reviews.
Not next day.
10/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
fast delivery.
10/10/13
great timing
10/10/13
Had to use Nightfrieght due to the weight, so that added another 2 to 3 days but it did arrive OK
10/10/13
no comment
10/10/13
thank you for reliably delivering the parcel to my son in Germany
10/10/13
And a big thank you back for booking with us :-)
Very good, easy to use, delivered the next day
10/10/13
no comment
10/10/13
First attempted delivery was to a business at 20.19 and it had to with the business by 1730 which has encurred a financial loss for me.
10/10/13
Our Response: That is not good enough so please accept our apologies for this on behalf of the courier concerned.
Once more, I do not not have anything more to add, very satisfied with your service, thank you
10/10/13
no comment
10/10/13
You've lost my parcel!!!
10/10/13
Our Response: I am sorry to read your item has gone missing in transit. Rest assured every effort will be made by the courier concerned to find it and we will keep you updated.
no comment
10/10/13
no comment
10/10/13
no comment
10/10/13
no comment
10/10/13
great value ,good service .will use again
09/10/13
I paid 8.39 for next day delivery, which it was not! 3 days it took for my package to arrive. Not very happy with your service, and costs.
09/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
Absolutely great service. A large competitor of yours has been total rubbish & uncooperative so please keep up your excellent standard of se
09/10/13
We will always try our very best.
very helpful in collection but i am not so happy when i receive the parcels as the big guy do not help me carry the parcel to upstair.
09/10/13
Excellent service and very easy to use.thank you.
09/10/13
good service thanks
09/10/13
no comment
09/10/13
no comment
09/10/13
no comment
09/10/13
no comment
09/10/13
Looking for service where all service levels of couriers are passed into customer, Interparcel do not do this
09/10/13
parcel collected one day later then should have been, causing family member to wait in for two days and work commitment to be delayed.
09/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
It was perfect
09/10/13
All perfect
09/10/13
No comment left by this customer.
09/10/13
I found it difficult to find where and how I could track the shipment and the fact that the consignment number was not the tracking number
09/10/13
Good prices, efficient and pleasant service, will use again
09/10/13
No comment left by this customer.
09/10/13
No comment left by this customer.
09/10/13
pick ups ordered no pickup,? parcels picked up by who? drivers thinking they had 2 parcels to pick up, no just one, no tracking information,
09/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Please do not make it mandatory to provide mobile number for recipient. Generally unknown and my mobile does not work at home - no coverage
09/10/13
Great service fast delivery and good prices
09/10/13
The packing slip did not print out properly and was missing the bar code. Had to make 2 trips to depot. Emails went on about PF picking up
09/10/13
Our Response: The barcode can be seen and printed here so could there be an issue with your printer settings?
Parcel promised on 48 hr delivery - my customer furious - tracking number PM_1593267_2203688. I AM NOT HAPPY. PLEASE SORT IT OUT.
09/10/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
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