We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,017 reviews.
Thank you
04/10/13
No comment left by this customer.
04/10/13
No comment left by this customer.
04/10/13
No comment left by this customer.
04/10/13
No comment left by this customer.
04/10/13
You should make it clear there's a charge for parcel not being picked up
04/10/13
Our Response: We do. If you book and the courier comes but you are not home then we are charged for their wasted journey.
Excellent service, they telephoned to see if they could collect the same day
04/10/13
It's great to see you are so pleased with our DX Freight service :-)
Excellent service, great price, 3rd time I have used and will use again, only comment is the size of bag for a small object, but hey ho.
04/10/13
Good, hassle free service
04/10/13
Speedy, efficient, cost effective service!
04/10/13
No comment left by this customer.
04/10/13
Service was impeccable, will be recommending this site to everyone
04/10/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
04/10/13
this was a quick and fast service with fault free.
04/10/13
No comment left by this customer.
04/10/13
excellent service via city link and the parcelmonkey website once again
04/10/13
Thank you very much :-)
Good reliable service. You didn't monkey around.
04/10/13
No comment left by this customer.
04/10/13
When I have had a problem with damaged parcels you have sorted it quickly and efficiently. I like your prices and the service you offer.
03/10/13
That's really nice to hear. Thank you very much :-)
Service was excellent, have no suggestions at this time
03/10/13
No comment left by this customer.
03/10/13
The parcel was collected ok but my previous parcel was not and no survey on that one
03/10/13
Our Response: The review requests are totally random which is why this review page is so honest and unedited, as you can see from some of the responses.
get your delivery companies to turn up!
03/10/13
pparcels didn't get collected although I called Nightfreight the same day + was told they would be picked up at 5pn
03/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
03/10/13
You did not pick up 3 parcels on the day you said you would
03/10/13
No comment left by this customer.
03/10/13
No comment left by this customer.
03/10/13
Absolutely wonderful service - great price and excellent courier, well done!
03/10/13
Thank you very much :-)
No comment left by this customer.
03/10/13
I would have preferred an shorter time slot but would definitely use you again and again
03/10/13
No comment left by this customer.
03/10/13
was collected on Friday and was supposed to be a 24-hour delivery and it didn't get delivered until Tuesday afternoon .. NOT GOOD
03/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Fabulous as always! Can always rely on your service. Always my first 'go to' when I'm posting anything
03/10/13
Thank you very much and it's great to read you are so happy :-)
I found it a trouble free service which I was very happy with and would certainly use again, thank you.
03/10/13
No comment left by this customer.
03/10/13
Great service. I will use you the service again.
03/10/13
Picked up. Delivered next day. Thanks. Only ask would be to make it slightly cheaper so I can use it more often.
03/10/13
No comment left by this customer.
03/10/13
City Link booked through parcelmonkey always gives me fantastic service and top quality care of the consignments at a great price.
03/10/13
Excellent news. Thank you.
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