We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,014 reviews.
no comment
10/10/13
No one told me the parcel hadnrt bin picked up untill I foned so I'm out of pocket
10/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No need to change things I was completely satisfied with your sevice and my parcels were delivered exactly when you said they would be.
10/10/13
Fantastic news, Thank you very much :-)
would be nice to be able to arrange an approximate collection time as well as delivery time.
10/10/13
good service as usual thanks
10/10/13
no comment
10/10/13
My parcel was suppose to be delivered on Wed, one parcel arrived, still waiting for two, waisted the whole day today waiting for del :0(
10/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Overall a very positive experience
10/10/13
Service was first class, email communication was awesome, a great service all round!!
10/10/13
Fantastic news, Thank you very much :-)
Excellent service as always, easy to use and convenient as all I have to do is wait for the courier to collect my parcels
10/10/13
Hassle free, just what is needed!
10/10/13
no comment
10/10/13
Very pleased with Parcel Monkey, very fast too.
10/10/13
no comment
10/10/13
no comment
10/10/13
The parcel took a little longer than the 3-4 days advertised. (6 days) But will use again. Thank you. Now make a PM phone app!
10/10/13
Don't worry it's coming!! :-)
No comment left by this customer.
10/10/13
Perfect at all time. Thank you
10/10/13
Hi I did not receive shipping labels or tracking number. Parcils have been picked up but I don't know when or if they get deliverd
10/10/13
Our Response: Strange but I can confirm safe delivery as shown: 08/10/13 09:57 These goods have been successfully delivered.
No comment left by this customer.
10/10/13
No comment left by this customer.
10/10/13
No comment left by this customer.
10/10/13
No comment left by this customer.
10/10/13
whatever you doing its working , dont change
10/10/13
No comment left by this customer.
10/10/13
A*** as always
10/10/13
Fantastic news, Thank you very much :-)
Efficient, quick pickup via Citilink and fast delivery. Cheap too.
10/10/13
Brilliant news!!
excellent service thanks
10/10/13
No comment left by this customer.
10/10/13
Fantastic service as always, perfect every time much thanks
10/10/13
No comment left by this customer.
10/10/13
Carrier failed to collect, despite a telephone conversation in which they told the sender they would be collecting
10/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
On Fri 4 Oct your driver failed to turn up to collect the parcel although I stayed at home all day waiting for him as instructed by you.
10/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
10/10/13
a very good service,look forward to using you again
10/10/13
Very pleased with your service will use you again thank you
10/10/13
No comment left by this customer.
10/10/13
Good value, simple process.
10/10/13
Courier didn't turn up on original collection date, had to rearrange. Delivery was one day late (requested one day delivery).
10/10/13
Prompt , easy to get quotes.friendly service and vcery efficient. Thanks
10/10/13
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