We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,640 reviews.
Too often you ask for feedback, less often please
18/10/13
u guys were the bomb a was shocked to see it was there the next day *****
18/10/13
No comment left by this customer.
18/10/13
No comment left by this customer.
18/10/13
Great delivery service. Quick, smooth, no problems. My number one delivery service from now on. Thanks
18/10/13
I opted to drop the parcel off at city link but when I did they said it should really be collected but they will take it
18/10/13
No comment left by this customer.
18/10/13
Very good
18/10/13
No comment left by this customer.
18/10/13
No comment left by this customer.
18/10/13
As always, easy booking, on time pickup and on time delivery. Very reliable. Best value for money.
18/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
18/10/13
Cheaper than going direct to a courier company
18/10/13
Our first time....excellent service at an affordable price...thank-you!
18/10/13
fantastic service - prompt delivery - easy tracking - just perfect
18/10/13
very good service thank you.
18/10/13
apparently the item arrived all broken and the buyer is sending it back for a full refund. i am not pleased!
18/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Very efficient service - parcel was received by the recipient next day.
18/10/13
No comment left by this customer.
18/10/13
The parcel still hasn't arrived. Post would have been quicker. I paid for a 3 - 5 day service.
18/10/13
Easy to use website and collection happened without a hitch. Will definitely recommend
18/10/13
Thank you and it's great to see you will be recommending us.
fantastic service thank you
18/10/13
excellent service again highly recommend thankyou
18/10/13
My Parcel was collected and delivered as promised!
18/10/13
All good, no prob,s keep up the good work thanks.
18/10/13
GREAT SERVICE MANY THANKS
18/10/13
Box arrived safely and on time at its destination. Unfortunately the keys I posted by Royal Mail to open the box did not arrive.
18/10/13
No comment left by this customer.
18/10/13
Great service, however I wasn't e-mailed any paperwork which the collection person expected and time slots would be an improvement.
18/10/13
No comment left by this customer.
18/10/13
No comment left by this customer.
18/10/13
My parcel was never picked up!!!!!
18/10/13
Booked van for 3pm but arrived very early (1pm)
18/10/13
Didn't pick up on the day it said. After collected, a 2nd person came to collect again day after. I now have email we missed the collection
18/10/13
2nd time I've used parcel monkey, 2nd failure. Customer service non existent.
18/10/13
Great service. All went smoothly and you were the cheapest around.
18/10/13
Excellent efficient service. Only improvement would be to have an idea of when the collection is scheduled.
18/10/13
The price and pick up were excellent however the delivery time was more than the 2/3 days stated! It took a week! No problem fpr me!
18/10/13
My delivery consisted of two boxes, these were delivered on different days. One was clearly dropped as carefully wrapped contents smashed.
18/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Reliable collection. Fast shipment. Dont like the new website layout though.
18/10/13
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