We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,014 reviews.
Excellent service
12/10/13
Thank you very much :-)
courier arrived on time and was very friendly
12/10/13
Unfortunately although I paid for the service the the guy that had the item never gave it to the dispatch service!!!
12/10/13
Our Response: And that's our fault because.........
Great service as per normal.
12/10/13
As per usual excellent service by parcelmonkey.
12/10/13
Thank you very much :-)
no comment
12/10/13
excellent service
12/10/13
Easy to use website and competitive prices
11/10/13
very happy with the service provided would use again
11/10/13
Parcel not arrived
11/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
Very impressed, excellent price and service
11/10/13
Thank you very much :-)
My client was delighted with the speed of delivery!
11/10/13
Not used City Link for 10 months but gave cracking service!
11/10/13
Exellent
11/10/13
no comment
11/10/13
GREAT SERVICE DELIVERED ON TIME THANKS !!!
11/10/13
I would be good if you had a telephone number!
11/10/13
We have a quick response CRM system that's operated via your account. We have to contact the courier to check on a number of issues so keeping you hanging on the telephone is not good business practice in our opinion.
Posted three items so far and everything got there on time and in one piece! Such an easy process and great value!
11/10/13
no comment
11/10/13
extremely quick delivery and parcel arrived perfectly
11/10/13
no comment
11/10/13
picked up one day and dropped off the next... what more can you ask?
11/10/13
Our Response: So it should have been 5 stars then!! ;-)
no comment
11/10/13
You still haven't delivered my parcel..... Pickup was scheduled for Monday, it happened on Wednesday, and I still haven't got it.
11/10/13
no comment
11/10/13
no comment
11/10/13
no comment
11/10/13
Very easy and straightforward. Driver was very pleasant and it arrived the next day safely. Thank you! :)
11/10/13
And a big thank you for booking with us :-)
I have used Parcel Monkey a few times now and each time the service has been great. Thanks.
11/10/13
no comment
11/10/13
Quick and easy
11/10/13
Our Response: So it should have been 5 stars then!! ;-)
all good cheers
11/10/13
pick up ok and on time but delivery was a day late - took two days(not next day as expected)
11/10/13
On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
great service, easy peasy
11/10/13
very good
11/10/13
Everything was good and price fantastic
11/10/13
no comment
11/10/13
No comment left by this customer.
11/10/13
Superb. Easy to arrange, prompt service,they collect, 1/3 the cost of arranging the service through the Post Office via Parcelforce. A++
11/10/13
Fantastic news, Thank you very much :-)
Very easy to arrange, package was collected & delivered within the predicted time frame & arrived in good condition. Very satisfied, thanks.
11/10/13
Brilliant news!!
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